Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jaymie Sarmiento

Waitress
Milan,Italy

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

4
4
years of professional experience

Work History

Waitress

Worldhotel Cristoforo Colombo
06.2023 - Current
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Barista

Autogrill
07.2022 - 03.2023
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Warehouse Worker

Doctor Mask
09.2020 - 03.2021


  • Collaborated with various departments to manage timely delivery of orders and avoid delays.
  • Protected materials for transport by correctly packaging products in boxes and crates.

Education

Tourism - Tourism And Travel Management

Bertarelli Ferraris
Corso Porta Romana 110

Skills

  • Guest Relations Management
  • Dining area maintenance
  • Order Accuracy
  • Menu Recommendations
  • Customer Service
  • Food presentation
  • Table setting knowledge
  • Cash Handling
  • Hospitality service expertise
  • Team Collaboration
  • Upselling techniques
  • Menu Memorization
  • Order Taking
  • Wine service
  • Menu presentation
  • Food Running
  • Performance Improvement
  • Service prioritization
  • Banquet Coordination
  • Communication
  • Quality of Service

Languages

Tagalog
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)
French
Intermediate (B1)
Spanish
Beginner (A1)

Timeline

Waitress

Worldhotel Cristoforo Colombo
06.2023 - Current

Barista

Autogrill
07.2022 - 03.2023

Warehouse Worker

Doctor Mask
09.2020 - 03.2021

Tourism - Tourism And Travel Management

Bertarelli Ferraris

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Jaymie SarmientoWaitress