Jaymie Sarmiento
Waitress
Milan,Italy
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Waitress
Worldhotel Cristoforo Colombo
06.2023 - Current
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Barista
Autogrill
07.2022 - 03.2023
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Warehouse Worker
Doctor Mask
09.2020 - 03.2021
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
- Protected materials for transport by correctly packaging products in boxes and crates.
Education
Tourism - Tourism And Travel Management
Bertarelli Ferraris
Corso Porta Romana 110Skills
- Guest Relations Management
- Dining area maintenance
- Order Accuracy
- Menu Recommendations
- Customer Service
- Food presentation
- Table setting knowledge
- Cash Handling
- Hospitality service expertise
- Team Collaboration
- Upselling techniques
- Menu Memorization
- Order Taking
- Wine service
- Menu presentation
- Food Running
- Performance Improvement
- Service prioritization
- Banquet Coordination
- Communication
- Quality of Service
Languages
Tagalog
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)
French
Intermediate (B1)
Spanish
Beginner (A1)
Timeline
Waitress
Worldhotel Cristoforo Colombo
06.2023 - Current
Barista
Autogrill
07.2022 - 03.2023
Warehouse Worker
Doctor Mask
09.2020 - 03.2021
Tourism - Tourism And Travel Management
Bertarelli Ferraris
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