Jefferson Gava Vidal
Fiumefreddo Bruzio
Summary
Dynamic customer service professional with experience at Copel, adept at resolving conflicts and enhancing customer loyalty. Proven ability to manage high-stress situations while maintaining attention to detail and cleanliness. Strong multitasking skills ensure efficient service delivery, contributing to a positive customer experience and fostering repeat business.
Overview
13
13
years of professional experience
Work History
Waiter
Homer Lanches Burger
12.2022 - 02.2023
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
Customer Service Representative
Copel - Companhia Paranaense De Energia
12.2009 - 09.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
Bachelor's Degree - Bachelor of Laws
Unicuritiba
Curitiba, Paraná, Brazil12-2013
Skills
- Strong multitasking
- Time management
- Customer service
- Attention to detail
- Cleanliness
- Active listening
- Adaptable and flexible
Additional Information
EU citizen – Italian & Brazilian | Available for relocation to Ireland
Languages
English
Intermediate (B1)
Italian
Intermediate (B1)
Portuguese
Bilingual or Proficient (C2)
Timeline
Waiter
Homer Lanches Burger
12.2022 - 02.2023
Customer Service Representative
Copel - Companhia Paranaense De Energia
12.2009 - 09.2019
Bachelor's Degree - Bachelor of Laws
Unicuritiba
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