Jessica-Lee Zammit
Bexley
Summary
Organised and dependable candidate, successful at managing multiple priorities while maintaining a positive attitude. Enthusiastic and willing to take on added responsibilities to meet team goals. Trusted with critical tasks such as Infection Control Indication statistics and Repeat Newborn Screening follow-ups. Excellent organisational skills. Committed to ensuring that all tasks are completed correctly, to the highest standard. Effectively communicate with patients, carers, and staff. Confidently navigate a wide range of medical computer programs. I seek to maintain a part-time position in a medical setting that offers an opportunity to further use the skills that I have acquired over the past years. I thoroughly enjoy working in a fast-paced, patient-centred environment. I have CPR and First Aid certifications, as well as a WWCC and full driver's License. I offer tutoring in high school-level Science and English, which exemplify my ability to work with patience, understanding and compassion.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cardiothoracic ICU Ward Secretary
Royal Prince Alfred Hospital
09.2023 - 02.2024
- Enhanced communication between medical staff by diligently transcribing physicians’ orders and updating charts
- Demonstrated adaptability when asked to cover shifts at short notice or provide support in other areas of the hospital as needed due to staffing shortages or increased patient volume
- Optimized inventory management processes for ward supplies by regularly monitoring stock levels and submitting timely requisition requests to the purchasing department
- Maintained a well-organized and accurate filing system for confidential patient records, ensuring easy access for healthcare providers
- Reduced administrative workload for nurses by completing data entry tasks and maintaining up-to-date electronic health records
- Assisted in the training of new ward secretaries by developing a guide for completing all secretarial duties
- Promoted a positive work environment by fostering respectful relationships with colleagues, patients, and their families
- Streamlined daily operations by promptly answering phone calls, directing inquiries, and taking messages on behalf of the medical team
- Performed various administrative tasks by filing, copying and faxing documents
- Assisted in maintaining a clean and safe ward environment by following infection control protocols and reporting issues to appropriate personnel
- Enhanced interdisciplinary collaboration through active participation in team meetings, contributing valuable insights from the ward secretary perspective.
NICU Weekend Ward Clerk
Royal Hospital for Women
10.2021 - Current
- Executed administrative duties to facilitate unit tasks and meet team goals
- Ensures that all tasks are completed correctly and in a timely manner
- Effectively communicate with patients, carers, and staff
- Works incredibly well in a team-based environment
- Maintained patient confidentiality in line with industry regulations
- Ensures all mandatory training, certifications, and OHS activities are well-understood and completed
- Adheres to all hospital policies and procedures
- Maintain Infection Control Indication data
- Maintain records of Newborn Screening Tests and Ensure that Repeat Newborn Screening Tests are completed on time
- Confidently handle situations where patients or their family members are distressed
- Extensive knowledge of medical terminology
- Answered telephone calls to offer office information, answer questions, direct calls to staff, and pass on information to relevant staff members
- Organised documentation such as charts and reports for office and patient needs
- Stored and retrieved permanent records
- Supported office staff and operational requirements with administrative tasks
- Ability to manage technical difficulties
- Ensures incidences are reported accurately and in a timely manner
- Designed training sheets to ensure that all staff are able to complete tasks effectively
- Develop and maintain effective electronic and paper-based filing systems
- Maintained rapport with physicians, nurses, and other healthcare personnel
- Filled out records, staffing sheets and patient documents
- Maintained current and accurate medical records for patients
- Monitored inventory levels and replenishment as needed
- Responded to patient requests for supplies and personal comfort items such as extra blankets
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
English and Science Tutoring
Self Employed Services
07.2019 - 10.2021
- Facilitated small group and one-on-one tutoring sessions focusing on academic subject areas
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses
- Provided homework assistance using specific curriculum and materials
- Monitored student progress and provided feedback and support
- Developed student confidence through positive reinforcement strategies
- Assisted students in developing study skills and strategies
- Maintained records of student assessments, tutoring activities, and results
- Used flashcards and other techniques to test and improve memory through practiced information retrieval
- Created tailored lesson plans and study guides to teach and assist students in area of study
- Supported students in development of critical thinking skills and perseverance to persist with challenging tasks
- Developed methods to motivate and engage students in learning
- Mentored and coached students with focus on developing independence and self-confidence
- Taught students how to effectively use computer software such as Excel and IBM SPSS.
Education
Bachelor of Arts: Psychology -
Western Sydney University
Sydney, NSW07.2025
Certificate - Basic Skills in Perinatal Mental Health
COPE
Online05.2024
Diploma of Arts: Humanities -
Western Sydney University
Sydney, NSW07.2022
Skills
- First Aid/CPR
- Teamwork and Collaboration
- Planning and Coordination
- Good Telephone Etiquette
- Patience
- Kindness
- Self-Motivated
- Ward Oversight
- Implement COVID-19 safety precautions
- Infection Control
- Highly organised
- Critical Thinking
- Attention to Detail
- Active Listening
- Confidently use computer software and systems such as IPM, NICUS, EXCEL, Ematernity, eRIC, eMR, ICCA and SPSS
Certification
- CPR Certificate
- First Aid Training Certificate
- WWCC- Check No. WWC2336413E
- Full Driver’s License- License No. 21644880
- Diploma of Arts
- Bachelor of Arts (Psychology, Testamur Major)- APAC Accredited Sequence
- Student Registration with the Australian Community Workers Association (ACWA)
- Fully vaccinated against COVID-19
Timeline
Cardiothoracic ICU Ward Secretary
Royal Prince Alfred Hospital
09.2023 - 02.2024
NICU Weekend Ward Clerk
Royal Hospital for Women
10.2021 - Current
English and Science Tutoring
Self Employed Services
07.2019 - 10.2021
Bachelor of Arts: Psychology -
Western Sydney University
Certificate - Basic Skills in Perinatal Mental Health
COPE
Diploma of Arts: Humanities -
Western Sydney University
- CPR Certificate
- First Aid Training Certificate
- WWCC- Check No. WWC2336413E
- Full Driver’s License- License No. 21644880
- Diploma of Arts
- Bachelor of Arts (Psychology, Testamur Major)- APAC Accredited Sequence
- Student Registration with the Australian Community Workers Association (ACWA)
- Fully vaccinated against COVID-19
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