Jessica Wynne
Firenze
Summary
Dedicated and enthusiastic individual with a keen eye for detail. Demonstrated ability to work well under pressure and adhere to schedules. Excels at multitasking effectively while maintaining a high standard of performance. Excellent communication skills for establishing and nurturing relationships. Thrives in challenging work environments. Skilled in crisis management with foresight to anticipate potential issues. Strong background in business/hospitality management, human resources, and teaching. Dynamic professional with exceptional organizational skills and communication abilities. Experience in planning and leading projects, events, company operations, and driving business growth. Possesses a carta di soggiorno enabling work in Italy.
Overview
18
18
years of professional experience
Work History
Bookings Manager
MaMa Florence Cooking School
02.2024 - Current
- Successfully managed a high volume of bookings while maintaining excellent attention to detail and organization skills.
- Utilized strong communication skills when liaising between clients, venues, suppliers ensuring clear expectations were set.
- Balanced multiple priorities while maintaining a high level of professionalism and attention to detail in managing booking requests and client relations.
- Cultivated positive relationships with event organizers, suppliers, and venues for mutually beneficial partnerships.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues related to bookings.
- Conducted regular competitor analysis to stay informed on industry trends and maintain a competitive edge.
- Negotiated favorable contract terms with vendors and suppliers, reducing costs and increasing profitability.
- Managed high-profile clients with professionalism, resulting in strong company-client relationships.
- Coordinated logistics for all booked events to ensure seamless execution from start to finish.
Labsitters HR Manager
Labsitters
01.2021 - 02.2024
- Planned, organised and managed recruitment and selection processes, consistently meeting budget targets and recruitment goals.
- Organised company-wide team-building events to boost employee morale.
- Delivered consistent and reliable administration through strategic planning and coordination of HR functions.
- Negotiated employment contracts
- Managed staff professional development and training.
- Addressed employee conflicts, following corporate procedures for timely resolution.
English teacher, school co-ordinator
Labsitters
02.2019 - 01.2021
- Instructing individual and group English lessons to children aged 3-13 years old and young learners
- Managing and being responsible for large groups of children of varying age in summer camps
- Organising and scheduling activities and working with differing groups of children with varying levels of English abilities
- Prepared comprehensive feedback and revision plans for students.
- Managed challenging behaviour with firm and fair style.
- Created vibrant learning atmosphere through interactive exercises and discussions.
- Taught spelling, pronunciation and sentence structure to form basic foundation of language.
- Facilitated group interventions for students with diverse abilities.
- Cultivated close working relationships with students, teaching staff and parents.
- Maintained sensitivity towards students with additional needs, continually improving their development and confidence.
- Supervised students to maintain adherence with health and safety requirements, inside and outside classroom environments.
- Developed and nurtured excellent relationships with students and staff, enhancing positive learning environments.
Assistant Manager/ Administrative Manager
The Corkscrew Crosby
09.2017 - 06.2018
- Managing company accounts, dealing with suppliers and customers directly
- Organising payroll and all cash handling for the business including P&L
- Managing a team of fifteen, scheduling and organising staff development plans
- Dealing with recruitment and company development
- Conducting market research and being accountable for sales incentives
- Being responsible for all administration work for the business.
General Manager
Moose and Moonshine
11.2016 - 05.2017
- Managing a full in- house team of managers, supervisors, chefs, bar and floor staff
- Conducting and developing all in store training programmes
- Budgeting and forecasting for the business, managing KPI's and pushing company targets
- Handling P&L for the venue
- Producing team rotas for both Front and back of house- in line with labour budget constraints
- Performing risk assessments for the venue
- Dealing with all customer queries and complaints and managing all front of house aspects of the business
- Dealing with payroll and wages for the company team and allocating holiday pay
- Conducting interviews for all prospective employees including management and kitchen team
- Having full and final responsibility for all aspects of business management and venue operations
- Dealing with and processing all orders
- Managing all stock levels and wastage
- Managing all financial aspects of the business
- Driving sales for the business and managing social media accounts
- Meeting with company directors to discuss targets, figures, forecasts, and business development opportunities
- Performing a number of admin duties that include use of Microsoft packages such as excel, word and power point.
Marketing and Events Manager
Alma de Cuba
04.2016 - 09.2016
- Managing and co-ordinating large scale in- house events for high profile clients such as Binberg Pierce lawyers firm and Liverpool Football club
- Planning and co-ordinating weddings and smaller private hires of the venue
- Liaising with restaurant, bar and kitchen management team to ensure smooth service
- Responsible for managing the company-marketing budget and keeping all events, promotions and marketing materials kept in line with strict budget constraints
- Meeting with business directors to forecast for future events and bookings.
Restaurant Manager
Almost Famous Liverpool
07.2015 - 04.2016
- Running a high volume fast paced restaurant catering up to 150 guests with a fast table turn over
- Forecasting a large staff rota whilst keeping in line with tight budget restrictions
- Responsibility for financial aspects of the business
- Managing sales targets
- Developing relationships with brand representatives to secure deals; promoting their brand within our business
- Conducting ‘show-rounds' of the venue to promote the business positively and secure bookings
- Dealing with all general management aspects of the business FOH and BOH.
Assistant Manager/ Events co-ordinator
Camp and Furnace
12.2013 - 07.2015
- Managing a restaurant taking up to 350 covers at any one time and directing both floor and bar team whilst liaising with the kitchen/ head chef to deliver exceptional service
- Delivering in-house events including Weddings, Banquets, Conferences, Music festivals and Sporting events
- Producing and running events for companies such as MAC cosmetics, Unilever, Puma, BBC Worldwide and Google
- Communicating with Events Management and production to produce and deliver successful events
- Conducting show-rounds of the venue to potential clients and promoting the spaces available to secure bookings
- Dealing with clients directly and providing the best service possible to hopefully ensure repeat business
- Reacting quickly to unexpected client/ customer demands and providing the best service possible
- Being responsible for a venue holding up to 3000
- Financial responsibilities including: managing budgets, conducting stock takes and forecasting, whilst keeping within strict budget constraints
- Liaising with company directors to review budgets/costings /event planning and staff development
- Dealing with customer queries/ complaints directly
- Working alongside the kitchen and head chef to assist in developing menus, improving service issues and developing the food offering within the business.
Supervisor
Camp and Furnace
09.2013 - 12.2013
Supervisor
Urban Outfitters
01.2010 - 09.2013
Sales Assistant
ESPRIT
01.2008 - 01.2009
Sales Assistant
Primark, Church
01.2007 - 01.2008
Education
Bachelor of Arts - Environmental Studies
Open University
06.2025
Liverpool John Moores University
06.2011
Chesterfield High School Sixth Form College
2008
Chesterfield High School
2007
Skills
- Teamwork and Collaboration
- Problem Resolution
- Operations Management
- Schedule Management
- Event Planning
- Time Management
- Guest Relations Management
- Employee Scheduling
Languages
English
Native
Italian
Intermediate
Timeline
Bookings Manager
MaMa Florence Cooking School
02.2024 - Current
Labsitters HR Manager
Labsitters
01.2021 - 02.2024
English teacher, school co-ordinator
Labsitters
02.2019 - 01.2021
Assistant Manager/ Administrative Manager
The Corkscrew Crosby
09.2017 - 06.2018
General Manager
Moose and Moonshine
11.2016 - 05.2017
Marketing and Events Manager
Alma de Cuba
04.2016 - 09.2016
Restaurant Manager
Almost Famous Liverpool
07.2015 - 04.2016
Assistant Manager/ Events co-ordinator
Camp and Furnace
12.2013 - 07.2015
Supervisor
Camp and Furnace
09.2013 - 12.2013
Supervisor
Urban Outfitters
01.2010 - 09.2013
Sales Assistant
ESPRIT
01.2008 - 01.2009
Sales Assistant
Primark, Church
01.2007 - 01.2008
Bachelor of Arts - Environmental Studies
Open University
Liverpool John Moores University
Chesterfield High School Sixth Form College
Chesterfield High School
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