Jesus Ponce Rezza
Lima
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Reliable team player committed to building high-performing teams.
Overview
6
6
years of professional experience
Work History
Operations Manager
Paysafe Latam
07.2022 - Current
- Coordinated 16 projects with budgets for total of USD 250,000.
- Prepared weekly & monthly reports for management
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Administered systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Shared Services Lead
Safetypay
10.2019 - 07.2022
- Increased team performance by 35% in last years.
- Slashed costs in 23% through creating automation solutions in most core processes.
- Facilitated range of administrative processes to support employee lifecycle.
- Updated business processes and process documentation to drive accuracy, relevance and consistency.
- Analyzed and audited data to comply with government regulations and specific plan rules.
- Led efforts to document, simplify and standardize operation business processes.
Business Operations Analyst
SafetyPay
07.2018 - 07.2019
- Monitored service delivery metrics to detect and correct deficits in day to day operations with standard operating procedures for B2B clients in over 16 countries
- Developed financial and business analyses using software such as Zendesk, SAP, Microstrategy, Monday.
- Participated in special and emergent projects for Operations department, adapting quickly to shifting financial realities to produce exceptional outcomes.
Sales Assistant
Claro Distribuciones
08.2017 - 07.2018
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with VIP customers using active listening and interpersonal skills in 3 regions.
Education
MBA - E-Commerce Management
Universidad Europea
Madrid, España10.2024
Specialized Program - Talent Management
Universidad De Piura
Lima, Peru08.2019
Bachelor of Science - Economics And International Business
Universidad San Ignacio De Loyola
Lima, Peru12.2018
Skills
- Decision Making
- Team Building
- Document control & Audit User
- Zendesk Administrator
- Feedzai Administrator
- Blue Prism Administrator
Timeline
Operations Manager
Paysafe Latam
07.2022 - Current
Shared Services Lead
Safetypay
10.2019 - 07.2022
Business Operations Analyst
SafetyPay
07.2018 - 07.2019
Sales Assistant
Claro Distribuciones
08.2017 - 07.2018
MBA - E-Commerce Management
Universidad Europea
Specialized Program - Talent Management
Universidad De Piura
Bachelor of Science - Economics And International Business
Universidad San Ignacio De Loyola
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