Eristela Shehaj

· Coordinate and monitor automotive projects across the full lifecycle, from kick-off to delivery, ensuring alignment with defined scope, timelines and milestones

· Plan, maintain and update project schedules, managing priorities across parallel activities and overlapping deadlines

· Act as primary interface between internal teams and customers, ensuring clear communication, timely updates and effective issue resolution

· Coordinate cross-functional teams of up to 35 professionals, supporting task allocation, progress tracking and escalation of critical issues

· Identify risks and deviations from plan, proposing and supporting corrective actions in collaboration with project stakeholders

· Contribute to process improvement and standardization initiatives, achieving measurable results (e.g. ~50% reduction in approval times)

· Monitor project performance using dedicated project management tools and prepare regular status reports for internal and external stakeholders

· Customer consulting for banking products (accounts, loans) and insurance policies

· Managed inbound/outbound client communication and after-sales support

· Ensured accurate documentation and compliance with internal procedures

· Supported PMs with scheduling, documentation and coordination of team tasks

· Prepared reports and tracking files (Excel) to support progress monitoring

· Managed travel arrangements, meeting organization and business correspondence (Outlook)

· Supported order entry and progress monitoring activities

· Assisted Continuous Improvement (CIP/KVP) initiatives and internal coordination

· Collaborated with suppliers and internal teams for status updates