Jill O'Bannon

Responsibilities:

• Handle check-in and check-out process of library books and materials at circulation desk.
• Locate library materials, resources and technologies to fulfill patron requests.
• Answer patron questions in-person or by phone regarding library services and resources.
• Process library card applications and maintain patron records with accurate contact information.
• Maintain and update patron records in library system database.
• Set up computer and digital device access, providing assistance with use and operation.
• Locate desired customer items through interlibrary loan system and coordinate deliveries.
• Communicate with other local and regional branches to locate materials for inter-library loans.
• Provide expert research assistance to patrons, guiding them in their pursuit of knowledge across multiple disciplines.
• Promote digital literacy among patrons with one-on-one assistance.
• Support technology integration by providing IT help to patrons by phone and computer.

Responsibilities:

• Assisted patrons with operation of library photocopiers and audio/visual equipment.
• Organized and maintained library collections to ensure accurate cataloging and accessibility.
• Contributed to effective inventory management through regular shelf-reading, identifying misplaced items, and addressing gaps in the collection.
• Performed routine maintenance on equipment like copiers, printers or computers to minimize downtime for users.
• Enhanced patron satisfaction by assisting with research inquiries and locating requested materials.
• Collaborated with team members to streamline operational workflows, increasing efficiency in daily tasks.

Responsibilities:

• Fielding customer & wholesale calls, fulfilling retail & wholesale orders, efficiency with POS system while waiting on customers.
• Boosted customer satisfaction by providing tailored retail solutions and personalized assistance.
• Balanced multiple tasks simultaneously, prioritizing responsibilities within a fast-paced retail environment.

Responsibilities:

• Managed vendor relationships, ensuring timely delivery of supplies and services.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.