Jillian Mirador
San Giuliano Milanese
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Office Agent
Uptown Palace Hotel
07.2021 - Current
- Check In & Check Outs
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
- Maintained transaction security by verifying payment cards against identification.
- Answered and managed incoming and outgoing calls while taking accurate notes for distribution to office staff.
Associate & Receptionist
Spaces
02.2021 - 05.2021
Picker & Packer
Cal Emmelibri
11.2020 - 12.2020
Front Office Agent
Hotel Michelangelo
08.2017 - 09.2020
Front Office Intern
NH Hotels
11.2015 - 12.2015
Front Office Intern
UNA Hotel Mediterraneo
03.2015 - 03.2015
Front Office Intern
Hotel Michelangelo
06.2014 - 07.2014
Education
High School Diploma -
Istituto D'Istruzione Superiore Gianni Brera
Milan, Italy07.2017
Skills
- Empathy and understanding
- Resourceful
- Guest Relations
- Reservation management
- Decision-making abilities
- Multitasking proficiency
- Problem-Solving Skills
Certification
-First Aid Course
-HACCP Course
Languages
English
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)
Spanish
Beginner (A1)
Timeline
Front Office Agent
Uptown Palace Hotel
07.2021 - Current
Associate & Receptionist
Spaces
02.2021 - 05.2021
Picker & Packer
Cal Emmelibri
11.2020 - 12.2020
Front Office Agent
Hotel Michelangelo
08.2017 - 09.2020
Front Office Intern
NH Hotels
11.2015 - 12.2015
Front Office Intern
UNA Hotel Mediterraneo
03.2015 - 03.2015
Front Office Intern
Hotel Michelangelo
06.2014 - 07.2014
High School Diploma -
Istituto D'Istruzione Superiore Gianni Brera