Elena Ludovisi

Create HR-related documentation throughout onboarding process and job changes (promotion, demotion, internal and/or international transfers, offboarding); offer friendly, efficient customer service and handle challenging situations with ease; increase customer satisfaction by resolving issues and pinpoint technical resolutions for future references; create SOPs on internal processes and help finalize department's policies; apply critical thinking to evaluate solutions; develop appropriate resources to meet needs of diverse audiences.

Provide superior customer service, accurate and timely first contact resolution to employees, managers, and HR professionals; Provide support to Human Resource Operations team and business units with admin transactions, data validation, auditing and corrections; Create and present training presentations; Research and work in a team environment to resolve employee issues, by working directly with internal/external clients and vendors; Serve as an employee and customer advocate; Ensure alignment of grading structure and support external departments (Payroll); Ensure use of employee self service.

• Remote Customer Service Assistance provided in Italian and English by phone, chat and portal cases; Navigational assistance within the SAP Concur platform through co-browse/screen sharing session; Engaged in the creation of KB Articles within the KCS Project and the SAP Concur Community in the Content Writing Project; Engaged in the translation of the Company's Value Proposition in Italian and actively participating in the creation of its video presentation.

• IT Customer Service focused on LDAP password reset procedure and software issues for both Italian and English line; Involved in the launch of the Shared Services that aimed at creating automations and standardizations of technical issues that lacked a permanent solution.

• Part-time position; Responsible for the department's newsletter creation, planning of initial trainings for new hires, troubleshooting articles' maintenance within the Company's Knowledge Base.

• Responsible for the verification of orders' authenticity through IP tracking and compliance checks for the UK market both from buyer and seller perspective.

• Responsible for the creation of invoices for both Italian and Middle East clients.