Jofran Edgardo Monsalve
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Well-organized professional equipped with varied experiences in administrative roles. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support.
Overview
9
9
years of professional experience
Work History
Receptionist
Ostello Bello
09.2018 - Current
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Handled assignments independently with good judgement and critical thinking skills.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
- Passionate about learning and committed to continual improvement.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Night Auditor
Coop2Service
12.2017 - 08.2018
- Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
- Entered and updated sensitive customer information during check-ins and room changes.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Developed and maintained positive relationships with guests for satisfaction.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Cashier Manager
Churritos
08.2017 - 12.2017
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Worked with floor team and managers to meet wide range of customer needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Math Tutor Volunteer
Universidad De Puerto Rico
06.2015 - 07.2017
- Conducted review sessions to help students prepare for tests.
- Assessed student learning needs and provided relevant instruction to close knowledge gaps.
- Developed and implemented creative activities to engage students and enhance comprehension and focus.
- Used positive reinforcement, repetition, and review to help students master challenging material.
- Enhanced student comprehension by incorporating real-life examples and interactive activities in tutoring sessions.
- Developed customized lesson plans tailored to individual student needs, resulting in improved understanding of mathematical concepts.
- Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
- Conducted tutoring sessions at schools, homes and public spaces.
- Created and shared math resources and materials to boost student comprehension.
- Monitored student progress and provided feedback and support.
Staff Coordinator
Ricky Martin Foundation
05.2015 - 07.2017
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Served as a liaison between upper management and staff teams, effectively communicating expectations while addressing concerns.
- Coached employees through day-to-day work and complex problems.
- Utilized proactive communication abilities to resolve employment-related disputes.
- Managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Optimized resource allocation by analyzing project needs against available staffing resources.
- Enhanced staff communication by implementing a weekly team meeting, fostering collaboration and problemsolving.
- Developed customized workflow solutions based on individual staff abilities, increasing efficiency across the board.
- Conducted regular staff assessments, identifying areas for growth and opportunities for professional development programs.
- Boosted overall team productivity by identifying inefficiencies in workflows and implementing targeted strategies for improvement.
Education
Bachelor of Science - Math's And Education
Universidad De Puerto Rico
Puerto Rico06.2017
Skills
- Service-oriented mindset
- Cloud-Based File Organization
- Expense Reporting
- Project Management
- Project Coordination
- Relationship Building
- Customer Complaint Resolution
- Problem-Solving
- Digital File Transmission
- Mail handling
- Payment Processing
- Statistical Analysis
- Microsoft Office
- Travel Planning
- Attention to Detail
- Team Collaboration
- Punctual and Reliable
- Time Management
- Conflict Resolution
- Billing and Invoicing
Music producing, Writing, Video Editing, Traveling
I'm a passionate person that struggles to stay quite and is always looking for new experiences, skills to develop and places to meet! Through all the years of my life there were a few that I happily kept as my main ones to go and, for a reason, they are related to content creation and I believe that the reason is because I love to always share things with people!
Languages
Spanish
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
Portuguese
Timeline
Receptionist
Ostello Bello
09.2018 - Current
Night Auditor
Coop2Service
12.2017 - 08.2018
Cashier Manager
Churritos
08.2017 - 12.2017
Math Tutor Volunteer
Universidad De Puerto Rico
06.2015 - 07.2017
Staff Coordinator
Ricky Martin Foundation
05.2015 - 07.2017
Bachelor of Science - Math's And Education
Universidad De Puerto Rico
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