Johnny Tsiko
Waiter,Sales Manager
Greece
Summary
Dynamic and dedicated professional with extensive experience in customer service at Madison’s Kitchen Bar Cafe. Proven ability to enhance service quality and foster customer loyalty through effective problem-solving and attention to detail. Skilled in cash handling and maintaining cleanliness, consistently receiving positive feedback for exceptional dining experiences.
Overview
6
6
years of professional experience
Work History
Restaurant Waiter
Madison’s Kitchen Bar Cafe
2024.12 - 2025.02
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
Cashier
Super Market Bazaar
2024.07 - 2024.09
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
Cashier
Super Market Bazaar
2023.09 - 2023.10
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Food Runner
Ikos Odisia Hotel
2024.04 - 2024.07
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Greeted customers and provided outstanding customer service.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Maintained cleanliness and organization in dining area, contributing to inviting environment.
- Managed food presentation before delivery, ensuring all dishes met quality standards.
Waiter
Antonys Pool Bar
2023.06 - 2023.07
- Greeted new customers, discussed specials, and took drink orders.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
- Trained staff members on use of POS system.
Food Waiter
Votsalo Taverna
2022.06 - 2022.09
- Increased table turnover rate by promptly taking orders, serving food, and addressing any customer concerns.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Improved overall efficiency by assisting coworkers during peak hours or as needed to maintain smooth operations.
- Consistently received positive feedback from customers regarding both food quality and level of service provided.
- Supported management team during high-volume events such as holidays or private parties by coordinating large groups'' seating arrangements.
Bar Waiter
Mythos Restaurant Cocktail Bar
2021.07 - 2021.09
- Maintained clean and organized bar area.
- Maintained a clean and organized work environment to ensure efficient service and compliance with health regulations.
- Assisted with bartending duties during high-volume shifts.
- Supported fellow team members during peak hours to maintain seamless operations and minimize wait times for guests.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Managed cash transactions accurately, balancing the register at the end of each shift without discrepancies.
Waiter's Assistant
Sunset Taverna 09/06/21-17/07/21
2021.06 - 2021.07
- Prioritized safety while performing tasks such as carrying hot plates or navigating crowded spaces, reducing risk of accidents and ensuring a secure environment for all.
- Collaborated with kitchen staff to ensure accurate order preparation and timely execution.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Engaged in suggestive selling and other sales techniques.
- Assisted customers with carry-out service.
Waiter's Assistant
Dillina Taverna
2020.06 - 2020.09
- Continually updated personal knowledge of menu items and specials in order to effectively answer guest inquiries.
- Streamlined communication between the front-of-house and back-of-house teams, reducing wait times for guests.
- Prioritized safety while performing tasks such as carrying hot plates or navigating crowded spaces, reducing risk of accidents and ensuring a secure environment for all.
- Greeted customers and provided menus upon arrival to dining room.
- Arranged tables and chairs for special occasions and events.
- Assisted in training new Waiter''s Assistants, sharing knowledge of best practices and restaurant procedures.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Waiter's Assistant
Keri Lighthouse Restaurant 10/06/19-10/08/19
2019.06 - 2019.08
- Boosted customer satisfaction through attentive service.
- Collaborated with kitchen staff to ensure accurate order preparation and timely execution.
- Ensured proper food handling procedures were followed at all times, maintaining health code compliance within the establishment.
- Demonstrated multitasking ability by managing multiple tables simultaneously, ensuring prompt service delivery.
- Maintained clean and organized table settings for optimal presentation and functionality.
- Participated in team meetings to discuss strategies for improving overall guest satisfaction levels.
- Assisted in training new Waiter''s Assistants, sharing knowledge of best practices and restaurant procedures.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Communicated with kitchen staff to enable accurate food preparation.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
High School Diploma - Zakynthos
06.2023
Skills
Service quality
Order taking
Table setting
Customer service
Cleanliness
Problem-solving
Cash handling
Alcoholic beverage service
Seating management
Attention to detail
Time management
Professional appearance
Timeline
Restaurant Waiter - Madison’s Kitchen Bar Cafe
2024.12 - 2025.02
Cashier - Super Market Bazaar
2024.07 - 2024.09
Food Runner - Ikos Odisia Hotel
2024.04 - 2024.07
Cashier - Super Market Bazaar
2023.09 - 2023.10
Waiter - Antonys Pool Bar
2023.06 - 2023.07
Food Waiter - Votsalo Taverna
2022.06 - 2022.09
Bar Waiter - Mythos Restaurant Cocktail Bar
2021.07 - 2021.09
Waiter's Assistant - Sunset Taverna 09/06/21-17/07/21
2021.06 - 2021.07
Waiter's Assistant - Dillina Taverna
2020.06 - 2020.09
Waiter's Assistant - Keri Lighthouse Restaurant 10/06/19-10/08/19
2019.06 - 2019.08
- - High School Diploma, Zakynthos