Jonaliza Soriano
Padova
Summary
Driven by a commitment to excellence, I honed my customer service and multitasking skills at Yama Sushi, ensuring high levels of guest satisfaction. My ability to quickly adapt and collaborate in team settings, coupled with a proven track record of maintaining cleanliness and efficiency, has consistently enhanced dining experiences, fostering a positive and welcoming atmosphere.
Overview
7
7
years of professional experience
Work History
Fabric Worker
PAT
01.2022 - Current
- Followed instructions and procedures to complete assigned tasks.
- Learned all required tasks quickly to maximize performance.
- Worked fast to complete tasks and meet daily deadlines.
- Maintained productive, efficient approach to all tasks.
Waitress and Barista
Yama Sushi
02.2021 - 01.2022
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Answered customers' questions, recommended items, and recorded order information.
- Inspected dishes and utensils for cleanliness.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Commis of Sala Bar
Caffè Pedrocchi
03.2018 - 01.2019
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
Commis of Sala Bar
Pasticceria Novello
04.2018 - 05.2018
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Self-motivated, with a strong sense of personal responsibility.
Education
High School Diploma -
Istittuto Dieffe
Padova, Italy06.2019
Skills
- Customer Service
- Restocking skills
- Customer Relations
- Inventory Stocking
- Customer Service
- Following Instructions
- Collaboration and Teamwork
- Positivity
- Cleaning
- Strong multitasking
- Greeting guests
- Cleanliness
- Table Setting
Languages
Italian
Upper intermediate (B2)
English
Upper intermediate (B2)
Filippino
Upper intermediate (B2)
Timeline
Fabric Worker
PAT
01.2022 - Current
Waitress and Barista
Yama Sushi
02.2021 - 01.2022
Commis of Sala Bar
Pasticceria Novello
04.2018 - 05.2018
Commis of Sala Bar
Caffè Pedrocchi
03.2018 - 01.2019
High School Diploma -
Istittuto Dieffe
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