Jonalyn Niedo
Florence
Summary
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
14
14
years of professional experience
Work History
Supervisor
Crown Tours SRL
03.2024 - Current
- Booking of tickets
- Costumer Care
- Taking care of availabilities through Ventrata
- Re-scheduling
- Checking in clients in the Museum
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Implemented cost-saving measures, significantly reducing operational expenses.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Collected, arranged, and input information into database system.
- Educated staff on organizational mission and goals to help employees achieve success.
- Generated reports detailing findings and recommendations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Gathered, organized and input information into digital database.
Private English Tutor
Students
01.2021 - 03.2023
- Enhanced students'' language skills by utilizing interactive activities and multimedia resources during tutoring sessions.
- Increased students'' vocabulary knowledge through creative word games and exercises, leading to more effective communication skills.
- Developed individualized learning plans for each student, addressing their specific needs and goals in language proficiency.
- Conducted thorough assessments to identify areas of weakness in each student''s English language skills, allowing for targeted instruction towards improvement.
- Improved students'' reading comprehension abilities by introducing a variety of texts and genres tailored to their interests.
- Cultivated strong relationships with both students and their families to maintain open lines of communication about academic progress and personal development throughout the tutoring experience.
- Administered standardized tests to assess student strengths and weaknesses.
- Used variety of teaching methods to successfully help wide range of students.
- Maintained records of student assessments, tutoring activities and results.
- Monitored student progress and provided feedback and support.
Quality Control and Fashion Accessories Packaging
Gruppo Giosi 2 S.R.L.
10.2019 - 04.2020
- Enhanced product quality by conducting thorough inspections and implementing corrective actions.
- Improved communication between departments by establishing clear lines of communication and regular progress updates, enhancing overall project efficiency.
- Maintained detailed records of inspection results, allowing for easy retrieval during audits or when addressing client inquiries.
- Developed and implemented quality control plans, ensuring consistent adherence to industry best practices across all projects.
- Collaborated with project teams to ensure timely completion of site engineering tasks, resulting in successful project delivery.
- Resolved technical issues promptly to minimize delays in construction schedules, ensuring smooth project progression.
- Spearheaded cross-functional collaboration between design, construction, and quality control teams to effectively address potential issues before they escalated into project delays or cost overruns.
- Trained junior engineers and technicians on best practices in quality control and site engineering, fostering a culture of continuous improvement.
- Managed material testing and analysis, ensuring compliance with industry standards and project specifications.
- Coordinated with contractors and suppliers to ensure materials met required specifications, maintaining high-quality standards throughout projects.
- Implemented new software tools for better data management, leading to more informed decision-making in the quality control process.
- Assisted in budget management by tracking expenses and identifying opportunities for cost reduction without compromising quality standards or timelines.
- Developed improved inspection procedures for increased efficiency in the quality control process.
- Conducted regular audits of subcontractor work, ensuring compliance with contract requirements while minimizing potential risks associated with their scope of services.
- Conducted site surveys and prepared detailed reports, contributing to accurate project planning and execution.
- Optimized resource allocation by carefully monitoring project progress and adjusting schedules as needed.
- Reduced production errors by streamlining processes and implementing preventative measures.
- Reviewed design plans for accuracy and adherence to standards, preventing costly rework during construction phases.
- Recorded daily events and activities in site diary to evaluate process and improve productivity.
- Displayed strong communication and interpersonal skills while visiting clients, jobsites and consultant offices to support project and business development needs.
- Acted as contact for client's communication with field personnel.
Binding, untying, packaging, plastic wrapping
Goods Distribution Centre – C.D.M. SOC. COOP
04.2019 - 09.2019
Project Development Manager II
Department of Environment and Natural Resources
01.2011 - 12.2014
- Company Overview: Quezon City (Philippines)
- Front Office and Back Office
- Technical Writing (Government official report)
- Training in Schools (encourage students even at a young age to practice waste segregation at source and recovery and collection of recyclable materials)
- Training of Public Officials (reduce the amount of solid waste generated materials in public places and offices)
- Quezon City (Philippines)
- Secured necessary permits and approvals from regulatory authorities in a timely manner, avoiding costly delays in project execution.
- Established clear lines of communication between departments involved in various aspects of projects.
- Facilitated productive meetings with clients and stakeholders to review progress updates, address concerns, and gather feedback for ongoing improvement efforts.
- Reduced project costs with effective resource allocation and efficient task prioritization.
- Maintained detailed documentation of daily activities related to assigned projects as well as regularly updated progress reports.
- Accelerated project completion by streamlining communication and collaboration among team members.
- Conducted comprehensive market research analyses to inform strategic decision-making processes during project planning stages.
- Oversaw financial aspects of projects including budgeting, forecasting, and invoice management to maintain fiscal responsibility throughout the project lifecycle.
- Delivered exceptional results with rigorous quality assurance testing prior to product launch or delivery to clients.
- Developed comprehensive project plans, ensuring clear expectations were set for all team members regarding deadlines and deliverables.
- Identified opportunities for process improvement, implementing changes that led to increased cost savings and overall efficiency.
- Trained new hires on departmental procedures and best practices, enhancing overall team performance through knowledgeable guidance.
- Boosted team productivity, implementing Agile methodologies to optimize workflows and processes.
Education
J.D. - Laws
University of The East
Philippines03-2009
Bachelor in Arts - Political Science
Centro Escolar University
06.2005
High School -
Baliuag University
Baliuag, Bulacan06.2001
Skills
- Excellent contact skills
- Good relationship skill
- Good organization skills
- Good time management
- Ability to balance work loads efficiently
- Analytical
- Leadership skills
- Good team leading skills
- Experience working in a government office
- Ability to work under pressure
- Conflict resolution
- Flexible
- Solid organizational skills
- Ability to multi-task
- Coordinate multiple projects
- Meet deadlines
- Efficient
- Attentive to details
- Proficient in Microsoft office
- Proficient in Internet and mailing
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Complex Problem-solving
- Strategic planning
- Analytical thinking
- Operations management
- Project management
- Relationship building
Languages
English
Tagalog
Personal Information
- Date of Birth: 05/31/84
- Gender: Female
- Nationality: Filipino
Timeline
Supervisor
Crown Tours SRL
03.2024 - Current
Private English Tutor
Students
01.2021 - 03.2023
Quality Control and Fashion Accessories Packaging
Gruppo Giosi 2 S.R.L.
10.2019 - 04.2020
Binding, untying, packaging, plastic wrapping
Goods Distribution Centre – C.D.M. SOC. COOP
04.2019 - 09.2019
Project Development Manager II
Department of Environment and Natural Resources
01.2011 - 12.2014
Bachelor in Arts - Political Science
Centro Escolar University
High School -
Baliuag University
J.D. - Laws
University of The East
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