Jonathan Merlini

• Developed strong relationships with clients through excellent customer service and regular followups.
• Assisted call-in customers with questions and orders.
• Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
• Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
• Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
• Set and achieved company defined sales goals.

• Complete manage over luxury based items
• Self-motivated, with strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.
• Managed incoming orders from various marketplaces.
• Managed time efficiently in order to complete all tasks within deadlines.

• Increased table turnover rate by promptly taking orders, serving food, and addressing any customer concerns.
• Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
• Improved overall efficiency by assisting coworkers during peak hours or as needed to maintain smooth operations.
• Consistently received positive feedback from customers regarding both food quality and level of service provided.

• Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
• Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
• Greeted clients entering store to provide welcoming environment and friendly customer service.
• Consistently met deadlines and quality goals for accuracy and timeliness.
• Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.

• Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
• Demonstrated adaptability and flexibility in response to changing demands or priorities, effectively navigating challenges while maintaining a high level of productivity.
• Assisted in onboarding new employees, providing thorough training on order filling procedures and best practices.
• Utilized advanced software tools for tracking orders, enabling seamless communication between departments and improved overall workflow.
• Managed commercial and order/shipment logistics.

• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Increased sales by building strong customer relationships and providing excellent service.
• Helped customers locate products and checked store system for merchandise at other sites.
• Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.

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• Met and exceeded sales targets consistently, contributing to overall team success.
• Participated in ongoing training to stay updated on current products, promotions, and industry trends.
• Executed visual merchandising strategies to attract customers and drive sales.
• Increased store foot traffic with innovative window display designs.
• Increased sales by building strong customer relationships and providing excellent service.
• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.

• Supported marketing efforts by creating visually appealing promotional materials for upcoming exhibitions and events.
• Conducted guided tours for visitors to offer insight into exhibited artworks and their historical context.
• Contributed to higher artwork sales by maintaining up-to-date knowledge on current market trends and pricing strategies.
• Helped increase online presence by managing social media accounts, composing engaging content showcasing gallery exhibits.
• Designed exhibition concepts and organized visitor experiences.