Jorawar Randhawa
Italy,Salerno
Profilo professionale
Dedicated hospitality professional with extensive experience in wine and cocktail serving, customer service, and fine dining. Demonstrates exceptional skills in clear communication, section management, and reservation management. Proficient in handling customer feedback and upselling, with a strong focus on health and safety standards. Holds a Food Hygiene Certificate and possesses a positive attitude towards enhancing guest experiences. Committed to leveraging product knowledge to exceed customer expectations and drive business success.
Panoramica
3
3
anni di esperienza
Esperienza lavorativa
Waiter
Radio Rooftop bar
London, London, Covent Garden
01.2025 - 08.2025
- Upheld health and safety standards by regularly sanitising hands and work areas.
- Accommodated special dietary requests, enhancing customer dining experience.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Attended to customer's needs proactively for first-class waiting service.
Head Waiter
Smokestak
London, London, Shoreditch
02.2024 - 01.2025
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
- Totalled bills for customers and accepted payment via cheque, currency and card payments.
- Checked customer IDs to confirm age before selling age-restricted products.
Restaurant Waiter
Burger And Lobster
United Kingdom, London, Bond street
09.2022 - 02.2024
- Managed large group reservations with meticulous attention to detail.
- Greeted guests pleasantly and professionally, promoting positive customer experiences from arrival to departure.
- Advised on food and drink choices based on customer preferences.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
Waiter
Piccolino Restaurant
United Kingdom, London, Liverpool Street
03.2022 - 09.2022
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Maintained knowledge of menu items, leading to accurate order taking.
- Remained calm under pressure, ensuring better performance during peak hours.
- Relayed feedback from customers to management for continuous improvement.
- Delivered excellent customer service through friendly and polite interaction.
- Accurately took orders, making menu recommendations as appropriate.
Istruzione
Education Vocational Certificate in Hospitality - Alberghiero
IIPSAR PIRANESI
Capaccio Scalo, SA09-2018
Competenze
- Wine and cocktail serving
- Customer Service
- Clear communication
- Section management
- Fine dining experience
- Customer feedback handling
- Reservation management
- Product knowledge
- Health and safety standards
- Food Hygiene Certificate
- Positive attitude
- Upselling
Languages
Italian, Punjabi, Hindi
Mother tongue
Spanish
Intermediate
B1
French
Basic
A2
German
Beginner
A1
English
Advanced
C1
Cronologia
Waiter
Radio Rooftop bar
01.2025 - 08.2025
Head Waiter
Smokestak
02.2024 - 01.2025
Restaurant Waiter
Burger And Lobster
09.2022 - 02.2024
Waiter
Piccolino Restaurant
03.2022 - 09.2022
Education Vocational Certificate in Hospitality - Alberghiero
IIPSAR PIRANESI
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