Jorge Moreira
Milano,MI
Summary
Dynamic hospitality professional with over a decade of experience in P&L ownership, successfully managing properties with up to 600 keys in Rome and Milan. Proven expertise in opening and stabilizing hostels, hotels, and student accommodations, ensuring operational excellence and guest satisfaction. Multilingual capabilities in Portuguese, Italian, Spanish, and English enhance communication with diverse clientele. Certified in Mews, StarRez, and HACCP, as well as Fire and Safety protocols, demonstrating a commitment to maintaining high industry standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
Aparto Durando
12.2024 - Current
- - Successfully opened and currently managed two student accommodation buildings with over 600 beds.
- - Lead all operational aspects across both properties, acting as the central coordinator between departments, including the SGR, finance team, marketing team, cleaning teams, maintenance, and front office.
- - Implemented efficient workflows and communication strategies to ensure seamless day-to-day operations.
- - Developed and maintained high-performing teams, fostering a culture of growth and excellence, allowing people to evolve and shine within the company.
- - Oversaw budget planning, vendor negotiations, and service quality control, ensuring optimal performance across both sites.
- - Played a key role in strategic planning and execution during the pre-opening and launch phases.
- Managed and maintained a LEED Platinum certification.
Hotel General Manager
Dotcampus
09.2023 - 12.2024
- - Spearheaded innovative strategies that significantly boosted sales, driving sustainable revenue growth. Implemented strategic pricing models that enhanced revenue streams and outperformed market expectations.
- - Led the seamless integration of a cutting-edge Property Management System (PMS), paired with comprehensive staff training. This resulted in an exceptional improvement in operational efficiency and guest satisfaction.
- - Steered the team through complex challenges, maintaining impeccable service standards even in adverse conditions. Surpassed budgeted revenue targets by 14% within the first year.
- - Established key partnerships with local and international networks, amplifying the hotel’s market presence. Empowered the team with advanced training in sales and customer service, driving a culture of excellence.
Hostel General Manager
Ostello Bello
10.2021 - 09.2023
- - Consistently achieved stellar guest satisfaction ratings by fostering a proactive service culture. Swiftly addressed guest concerns, ensuring an unforgettable stay experience and atmosphere.
- - Crafted and implemented forward-thinking policies that optimized guest experience and operational efficiency, setting new standards in hospitality.
- - Successfully managed multi-department budgets, balancing cost-efficiency with exceptional service quality. Consistently met and exceeded revenue targets, showcasing strong financial acumen.
- - Developed impactful training programs that enhanced staff skills, boosting morale and overall performance. Cultivated a high-performing team committed to success.
F&B Manager
The YellowSquare
08.2019 - 08.2021
- - Supervised a diverse and dynamic team, ensuring strict adherence to safety, sanitation, and quality standards. Built a collaborative work environment focused on delivering superior food and drinks safety and excellence.
- - Pioneered game-changing cost-saving initiatives that significantly reduced food waste and boosted the financial performance of the F&B department. Prioritized sustainable practices in daily operations.
- - Streamlined inventory processes, ensuring optimal stock levels and minimizing waste.
- - Built strategic vendor relationships to secure high-quality products at competitive prices.
- - Designed and delivered comprehensive training programs, ensuring continuous improvement and fostering an environment of professional growth.
Restaurant Owner
Burgers & Sports (Self-Employed)
09.2017 - 01.2024
- - Developed and implemented training programs that significantly improved staff performance and customer satisfaction. Focused on delivering top-tier service and in-depth product knowledge.
- - Transformed restaurant operations by optimizing processes, cutting costs, and increasing profitability. Delivered a superior dining experience that kept customers coming back.
- - Skillfully negotiated contracts with vendors, securing the best prices and premium-quality products. Built and maintained strong relationships that enhanced the restaurant’s success.
- - Designed innovative strategies that increased sales and profitability, including creative marketing initiatives, menu innovation, and customer engagement.
Education
Undergraduate Degree - Business & Economics
NOVA SBE
06.2007
Skills
- Guest experience enhancement
- Team leadership
- Operational efficiency
- Team oversight
- Operations oversight
- Troubleshooting expertise
- Interpersonal skills
Certification
- HACCP
- Fire Safety and Hazard
- Work Safety
LANGUAGES
Portuguese (Native)
English (Fluent)
Spanish (Fluent)
Italian (Fluent)
Timeline
General Manager
Aparto Durando
12.2024 - Current
Hotel General Manager
Dotcampus
09.2023 - 12.2024
Hostel General Manager
Ostello Bello
10.2021 - 09.2023
F&B Manager
The YellowSquare
08.2019 - 08.2021
Restaurant Owner
Burgers & Sports (Self-Employed)
09.2017 - 01.2024
Undergraduate Degree - Business & Economics
NOVA SBE
References
- Joao, Rodrigues, General Manager, The YellowSquare
- Federico, Scotti, Head of Operations, Ostello Bello
Community Service & Volunteer Work
No Stress Dogs Team, Dog Therapy Volunteer, Rome, 2010, Present, Engaged in therapeutic activities with children, observing positive changes in their behavior through animal-assisted therapy.
TARGET TITLE
- Resident Manager | 5
- L Resort | Venice
KEY COMPETENCIES
- Budget & Cost Control
- Revenue Management
- Service Standards
- HS&E Compliance
- Sustainability Reporting
- Team Lifecycle (recruit → train → retain)
- Multi-property Ops
- Stakeholder & Institutional Relations
Padel and great food
For the past 6 years that I have been in Italia, invited the first time to lead a great project in Rome, I have passed from a FB manager from what was a 1 property company to a multi property general manager for a multinational company.
My ambition to learn and grow is enormous and only comparable to what I want to achieve in the future.