Jorja Urso
Genoa
Summary
Hi, my name is Jorja. I’m an Australian hospitality professional currently living in Italy as an au pair, with a valid working visa until October 2026. I have several years of experience working in restaurants, cafés and bars, with a strong background in customer service, floor operations and team support.
I speak fluent English and have a basic working knowledge of Italian, which I am actively improving. I thrive in fast-paced environments, enjoy engaging with international guests, and am adaptable to a variety of hospitality roles.
I’m reliable, energetic and professional, and I consistently bring a positive attitude to every shift. I would love the opportunity to contribute my experience, enthusiasm and strong work ethic to your team this season.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Au Pair
Au Pair World
10.2025 - 02.2026
- Provided care, supervision, and emotional support for children.
- Assisted with daily routines and educational activities.
- Developed understanding of diverse family dynamics and child development.
- Organised daily educational activities to foster language skills and cultural understanding, promoting children's engagement and positive development in a multicultural environment.
Contact Worker
Department of Communities and Justice
09.2022 - 10.2025
- Supervised family contact visits, ensuring safety and compliance.
- Conducted detailed assessments of client needs, strengths, and challenges.
- Provided crisis support and advocacy for children and families.
- Prepared reports and participated in multidisciplinary team meetings.
- Monitored client interactions during supervised visits to ensure compliance with court orders and promote a supportive environment for child wellbeing.
Host
El Patron Restaurant
09.2021 - 06.2025
Provided excellent customer service as a waiter and host, handling diverse guest requests with accuracy and efficiency, ensuring smooth order delivery and a positive dining experience.
Supervised floor operations, supporting staff and managing workflow during busy service hours to maintain high standards of service and customer satisfaction.
Waitress
El patron restaurant and bar
09.2021 - 06.2025
- Handled diverse customer requests accurately, ensuring smooth order delivery and enhancing overall dining satisfaction and operational flow.
- Handled complex customer requests efficiently, ensuring accurate order delivery and enhancing overall dining satisfaction during peak service hours.
Waitress
The coffee hub
03.2024 - 06.2025
- Handled diverse customer requests accurately, ensuring smooth order delivery and enhancing overall dining satisfaction and operational flow.
- Handled complex customer requests efficiently, ensuring accurate order delivery and enhancing overall dining satisfaction during peak service hours.
Education
Bachelor of Social Welfare - Social Work
Western Sydney University
Bankstown 09-2024
Skills
- Guest engagement & relationship building
- Friendly and professional service style
- Creating welcoming guest experiences
- Cross-cultural communication
- Time management
- Upselling
- Problem-solving
- Flexibility
- Safety awareness
Certification
Certificate 3 in hospitality
First aid certificate
Baking/cooking, exercise, spending time with family and friends, spending time at the beach, reading
In my free time, I enjoy baking and cooking, staying active through regular exercise, and spending quality time with family and friends. I love being outdoors, especially going to the beach and enjoying the sun. I’m also passionate about self-development and continually working on personal growth and learning new skills.
Languages
Italian
Elementary (A2)
Timeline
Au Pair
Au Pair World
10.2025 - 02.2026
Waitress
The coffee hub
03.2024 - 06.2025
Contact Worker
Department of Communities and Justice
09.2022 - 10.2025
Host
El Patron Restaurant
09.2021 - 06.2025
Waitress
El patron restaurant and bar
09.2021 - 06.2025
Bachelor of Social Welfare - Social Work
Western Sydney University