Joseph Agnew
Gaeta,LT
Summary
Administrative & Customer Service Professional Highly motivated individual with three years of corporate experience and ten plus years of management experience in the service industry. Employs excellent leadership skills and is experienced managing multiple projects simultaneously. Determined with strong interpersonal skills and customer support experience. Motivated shift manager practiced in customer relations, sales and problem solving. Successful Territory Manager bringing strong history of exceeding product revenue and customer targets. Versed in technology products and current market trends. Over five years of sales and business development success.
Overview
3
3
years of professional experience
Work History
Inside Territory Account Manager - Healthcare
Zebra Technologies
01.2021 - 08.2023
- Managed multiple territories in a nearly three-year span at Zebra
- Increased YOY sales from a Covid-19 stricken 2020, to the end of 2021
- Developed pipeline via Salesforce by identifying opportunities with healthcare partners and end user health systems with a mix of cold-calling, emailing and scheduling meetings
- I was responsible for the sale and execution of Zebra’s Patient ID portfolio, that included media supplies, labels, Patient wristbands, and printers
- Worked closely with Vertical Account Managers in multiple states, and assisted with presenting supplies portfolio through a mix of meetings and calling on potential customers
- Managed a multiple state territories in the Southeast and Midwest worth in upwards of 10 million dollars annually
- Trending YTD ’23 sales at 108% of quota.
Account Executive
PLS Logistics
07.2020 - 11.2020
- Deliver excellent customer service by assisting our clients with statement needs, providing front line customer assistance and when necessary, triaging to other departments
- This included interpreting client statements, addressing and resolving any errors on client statements, issuing duplicate notices, etc
- Successfully completed a 1-month intensive training and certification
- Currently on track to exceed set forth sales goals
- Proactively develop new portfolio of clients through proactive outreach and rapport building via multi-channel approach
- Manage client experience from start to finish and serve as main point of contact for questions, concerns or issues that arise
- Foresee potential challenges and mitigate risk for PLS, customer and third-party shippers while serving as advocate and liaison for clients.
Education
Bachelor of Science in History -
Lindenwood University
St. Charles, MO01.2020
Skills
- Revenue Generation
- Strategic Planning
- Trend Analysis
- Business Management
- Customer retention
- Product knowledge
- Account management
- Team collaboration
- Performance tracking
- Pipeline management
- Sales forecasting
- Sales Expertise
- Account Servicing
- Territory Management
key qualifications
- Customer-focused leader with expertise in all aspects of communication skills, negotiations, and a proven ability to handle fluctuating and complex workloads, prioritize accordingly, and meet goals.
- Experience developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency, and reflect customer-focused approach.
- Tech savvy with proficiency in key business applications, including Salesforce. Able to quickly learn and utilize new software applications and database systems.
- Adept in managing multiple contracts and clients from start of process through service delivery. Managed client relationships with new and existing accounts, coordinated any communication between internal and external stakeholders and ensured all deliverables were achieved to customer satisfaction.
- Dual U.S. and Italian Citizen (Italian/EU Passport)
Languages
English
Bilingual or Proficient (C2)
Italian
Advanced (C1)
Spanish
Intermediate (B1)
Timeline
Inside Territory Account Manager - Healthcare
Zebra Technologies
01.2021 - 08.2023
Account Executive
PLS Logistics
07.2020 - 11.2020
Bachelor of Science in History -
Lindenwood University
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