Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

JUAN ZHANG

TURIN

Summary

Proactive and meticulous, with over 15 years of experience in the railway industry. Proficiencies in sales and communication. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.

Overview

17
17
years of professional experience

Work History

Regional Manager

KTK Group Co. Ltd
01.2014 - Current
  • Developed and maintained positive relationships with clients in assigned sales territories to establish long-term business growth.
  • Conducted product demonstrations and presentations to potential clients to capture more sales.
  • Attended exhibitions and tradeshows to stay up-to-date with market trends and customer needs.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships (successfully developed growing business relations with HITACHI and FIREMA).
  • Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
  • Evaluated costs against expected market price points and set structures to achieve profit targets.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
  • Elevated market penetration to generate over EUR18,000,000 in gross annual revenue from sales (2023).
  • Organized and managed after-sales activities to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Collaborated cross-functionally with headquarters, project management, engineering, quality, logistics and other teams to maintain consistent message and enhance customer experience.

Translator&Interpreter/bidding Coordinator

Changchun Bombardier Railway Vehicle Co. ltd.
09.2006 - 07.2012
  • Supported operations by translating (English/Chinese) key departmental documents (drawings, tender and bidding documents, user manuals and etc.) and internal communications.
  • Reviewed, edited and proofread translated documents for archive or proper use.
  • Interpreted conversations between foreign language-speaking and Chinese colleagues as well as clients during daily operation, conferences and commercial negotiations.
  • Monitored and collected data from various system engineers to combine into official bidding documents and presented required documents to the clients as a member of the bidding team.

Education

Bachelor of Arts - English Language And Literature

JILIN UNIVERSITY
CHANGCHUN, CHINA
08.2006

Skills

  • Product and Service Sales
  • New Business Development
  • Order Management
  • Customer and Vendor Relations
  • Cross-Departmental Collaboration
  • Corrective Actions
  • Negotiation and Conflict Resolution

Languages

Chinese (Mandarin)
English
Italian

Timeline

Regional Manager

KTK Group Co. Ltd
01.2014 - Current

Translator&Interpreter/bidding Coordinator

Changchun Bombardier Railway Vehicle Co. ltd.
09.2006 - 07.2012

Bachelor of Arts - English Language And Literature

JILIN UNIVERSITY

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