Juliet Gibbs Bertolino GIBU
Milan
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through more than 10 years of performance. Skilled at drafting reports and business correspondence, managing mail and managing client coordination. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
21
21
years of professional experience
Work History
Founding Director
NEW CARES
07.2017 - 10.2021
- Developed strategic plans for organizational growth, resulting in a significant increase in revenue and market share.
- Streamlined administrative processes by implementing new systems, reducing inefficiencies and increasing productivity.
- Implemented innovative technologies to enhance communication and collaboration among departments, improving workflow efficiency.
- Established strong relationships with key stakeholders, ensuring alignment on goals and priorities.
- Enhanced financial reporting accuracy by implementing rigorous controls over accounting processes that facilitated more informed decision-making at all levels of the organization.
- Partnered with business leaders to achieve financial performance, expand clients and services and foster inclusive culture for all employees.
Founding Administrative Officer
NEW FOUNDATION
03.2014 - 06.2017
- Contributed to successful projects by providing essential administrative support and resource management.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Cultivated strong professional relationships with external stakeholders such as clients, suppliers, partners, or regulatory bodies.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Evaluated risk factors for potential projects or initiatives, providing valuable input during decision-making processes.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
Financial Linkages Officer (Energy Finance)
GVEP INTERNATIONAL (ENERGY4IMPACT)
11.2011 - 02.2014
- Delivered creative presentations to diverse audiences promoting awareness of energy financing opportunities.
- Identified development finance institutions and negotiated energy financing opportunities across East Africa.
- Developed and reviewed energy model documentation and gathered supporting information.
- Offered detailed fact-finding, research and analysis in sector topics to support senior consulting staff and experts across multiple projects.
- Delivered training to over 75 staff of partner banks in renewable energy financing leading to an adoption rate of 66%.
- Presented and explained energy efficiency programs to social, commercial and industrial audiences.
- Developed insights on marketing campaigns and networking and led the team to meet 95% targets.
- Collected and organized data, built financial and economic models and developed data visualizations to perform quantitative analyses.
- Advised clients or colleagues on topics such as climate control systems, energy modelling, data logging, sustainable design or energy auditing.
- Mentored regional personnel on best practices and protocols increasing energy financing and adoption by 70%.
Lecturer
UGANDA CHRISTIAN UNIVERSITY
01.2009 - 10.2011
- Gave presentations on Public Private Partnerships modules to over 300 students using PowerPoint and Google Classroom technology.
- Graded assignments according to strict institutional policies and upheld guidelines for academic integrity while disciplining plagiarism and cheating accordingly.
- Arranged syllabus, developed schedule, and determined reading list for varied courses simultaneously, giving students appropriate time to complete assignments and absorb information.
- Maintained interdisciplinary study as a guiding principle, establishing partnerships with faculty in other departments to draw parallels with other subjects.
- Evaluated and revised lesson plans and course content to achieve student-centred learning.
- Inspired discussions through presentation of thought-provoking material, preparing students for the rigours of the sustainable development field.
- Used a variety of learning modalities and support materials to facilitate the learning process and accentuate presentations.
- Utilized instructional technologies in 100% course delivery for both in-class and online instruction to engage and educate students.
Business Development Technical Advisor
VSO (VOLUNTARY SERVICES OVERSEAS)
01.2010 - 11.2010
- Led learning efforts to empower personnel reducing programme delays by 75%.
- Assisted clients in navigating complex financial topics, and making informed decisions about their futures.
- Conducted thorough research of market trends and investment products to provide well-informed recommendations.
- Collaborated with cross-functional teams to develop innovative solutions for unique client challenges.
- Implemented effective marketing strategies to attract new clients and grow the business sustainably.
- Educated clients on various investment options, empowering them to make confident choices about their finances.
- Delivered high-quality presentations that communicated complex financial concepts to diverse audiences.
Microfinance Manager
EASTERN PRIVATE SECTOR DEVELOPMENT CENTRE
06.2009 - 12.2009
- Provided technical advisory support to 10 Financial Institutions and supported them to design relevant financial products responsive to client needs.
- Spearheaded market studies and consequently provided technical assistance to 30 Financial Institutions enabling them to provide appropriate financial services to clients
- Offered leadership to the Microfinance (MF) Support Services department.
- Identified and developed partnerships with financial institutions and cooperatives.
- Coordinated capacity development services to partner financial institutions.
Client Education & Training Manager
REEDOM FROM HUNGER (FOCCAS Uganda)
01.2004 - 12.2006
- Provided administrative support during large-scale conferences or seminars, contributing to the seamless execution of events.
- Coordinated and performed administrative functions necessary to deliver training programs and evaluate effectiveness.
- Built and maintained strong relationships with both internal and external stakeholders to ensure alignment of training goals with organizational objectives.
- Collaborated with subject matter experts to ensure accurate and relevant content creation for specialized courses.
- Updated existing training materials to reflect industry trends, best practices, and evolving business needs.
- Collaborated with cross-functional teams to develop customized training solutions, ensuring alignment with organizational goals and objectives.
- Evaluated the effectiveness of training programs using various assessment tools, providing valuable feedback for continuous improvement initiatives.
- Developed a competency-based approach to workforce development, aligning individual skill sets with strategic business objectives.
Field Officer - (Credit With Health Education)
FREEDOM FROM HUNGER (FOCCAS UGANDA)
11.2000 - 01.2004
- Enhanced credit decision-making by conducting comprehensive financial analysis and risk assessments.
- Reduced delinquency rates by implementing effective portfolio management strategies.
- Developed key relationships with clients, providing exceptional service and fostering long-term partnerships.
- Evaluated creditworthiness of potential borrowers using thorough research and analysis techniques, minimizing default risks.
- Increased customer satisfaction scores by promptly addressing concerns and resolving issues related to credit products.
- Conducted regular account reviews to proactively identify potential risks in the credit portfolio, taking corrective actions as needed.
- Supported business growth initiatives by assisting in the identification of new market opportunities for expansion within the credit sector.
- Negotiated favorable terms with clients for both secured and unsecured lending products, resulting in mutually beneficial agreements.
- Mentored junior staff members in best practices related to credit analysis, instilling a culture of accuracy and diligence within the team.
- Adhered to banking standards and government lending guidelines for loan services.
Education
MBA - Business Administration And Management
Business School Netherlands,
Buren, Netherlands 12.2023
Master in Microfinance - Microfinance And Economics
University of Bergamo,
Bergamo, Italy10.2008
Post Graduate Diploma - Socio-Economic Security (Poverty And Development)
Institute of Social Studies, Erasmus Rotterdam Uni
The Hague, Netherlands01.2006
Bachelor of Public Administration - Public Administration And Services
Islamic University in Uganda
MBALE, UGANDA06.1999
Skills
- Report Writing
- Document Control
- Meeting Planning
- Quality Assurance
- Calendar Management
- Office Administration
- Strategic Direction
- Customer Service
- Minute Taking
- Spreadsheet Management
- Program Files Maintenance
- Internal Communications
Additional Information
RELEVANT TRAINING COURSES ATTENDED:
- Certified Training of Trainers Blended Learning Course - Tokyo Development Learning Centre, The World Bank - July- November, 2013.
- Global learner’s Methodology -Learning to Teach Learning to Listen, Adult Training of Trainers course, Freedom From Hunger’s International Centre – Davis California – USA January 2005.
- Developing Inclusive Financial Systems Program – CGAP (Consultative Group to Assist the Poor) & ITCLO - Kathmandu, Nepal, 2013.
- Training for Trainers – 2014 International Labour Organization (ILO).
- Training of Trainers – 2005 - Uganda Management Institute.
- Training of Trainers - Community Health – 2005 Freedom From Hunger.
Languages
English
Bilingual or Proficient (C2)
Italian
Intermediate (B1)
French
Elementary (A2)
Timeline
Founding Director
NEW CARES
07.2017 - 10.2021
Founding Administrative Officer
NEW FOUNDATION
03.2014 - 06.2017
Financial Linkages Officer (Energy Finance)
GVEP INTERNATIONAL (ENERGY4IMPACT)
11.2011 - 02.2014
Business Development Technical Advisor
VSO (VOLUNTARY SERVICES OVERSEAS)
01.2010 - 11.2010
Microfinance Manager
EASTERN PRIVATE SECTOR DEVELOPMENT CENTRE
06.2009 - 12.2009
Lecturer
UGANDA CHRISTIAN UNIVERSITY
01.2009 - 10.2011
Client Education & Training Manager
REEDOM FROM HUNGER (FOCCAS Uganda)
01.2004 - 12.2006
Field Officer - (Credit With Health Education)
FREEDOM FROM HUNGER (FOCCAS UGANDA)
11.2000 - 01.2004
MBA - Business Administration And Management
Business School Netherlands,
Master in Microfinance - Microfinance And Economics
University of Bergamo,
Post Graduate Diploma - Socio-Economic Security (Poverty And Development)
Institute of Social Studies, Erasmus Rotterdam Uni
Bachelor of Public Administration - Public Administration And Services
Islamic University in Uganda
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