Summary
Skills
Work History
Overview
Generic

Julius Ceaser Awory Drania

Rome

Summary

Results-driven IT professional with 22 years of experience in user-centric support and service delivery, specializing in SAP/ERP roles and authorizations administration, Basis administration, and GRC 10.0. Proven track record of enhancing operational efficiency, including a 15% reduction in high-priority incident resolution time and ensuring user incident resolution within SLA timeframes as a Wings Role administrator. Managed a user base of 7,500 active WFP Wings (SAP) users, successfully reducing Segregation of Duties misalignments by 10%.

Proficient in Excel' SAP data mining for managerial and audit reporting, business process mapping, and Segregation of Duties RACI matrix profiling, particularly in the Surge & Emergency Workforce (EMES) sector.

Highly organized and dependable, excelling in multitasking and eager to take on additional responsibilities. Committed to excellence, I bring a diverse skill set and extensive experience, positioning me as a valuable asset in any IT user-centric support and service delivery role. I am ready to contribute expertise to new challenges and make a positive impact within an organization.

Skills

  • Ability to make decisions with minimal supervision With strong interpersonal skills
  • Strong reputation for cross-functional collaboration, problem resolution, and improving customer satisfaction and delivery
  • Capable of motivating and mentoring others
  • Experienced in managing various operational tasks both internally and externally stakeholders
  • Highly resourceful, leveraging internal and external resources to successfully complete assignments
  • Resiliently under pressure
  • Known to have positive attitude and suppleness,
  • Uphold high work ethics and action-oriented approach to achieve core team goals
  • Flexible and Adaptable

Work History

Program Officer

UN-WFP, EMES
04.2023 - Current
  • Gathered, organized and input information into Surge Mobilization digital database.
  • Business process design and RACI development for Surge Mobilization.
  • Outline and document SurgeStation process and SOPs
  • Collaborate in Easy Vista Service design Support.

Service Designer

UN-WFP
10.2021 - 03.2023
  • Designed and implemented IT service management solutions using Easy Vista, with focus on improving service quality and efficiency
  • Worked closely with IT and business teams to understand requirements and design solutions that meet their needs.
  • Implemented ITIL best practices to improve service delivery and customer satisfaction
  • Engaged in effective communication with clients to gain a comprehensive understanding of their requirements and deliver optimal solutions.
  • Skilled at working independently and collaboratively in a team environment.

ERP/SAP GRC Role Administrator

UN- WFP
02.2017 - 09.2021
  • Diagnose, analyses and resolve user authorization profile, upholding high degree of customer satisfaction
  • Collaborated and facilitated GRC 10.0 automation project roll-out
  • Supervise and mentor three newly recruited Role administrator team in New Delhi.
  • SAP/Wings2 security roles assignment, user administration and security in compliance with SOX
  • Configure HR triggered provisioning organization structure, PD profiles and structural authorizations relationships.
  • Performed remediation and mitigation against various risks associated with roles and users' assignments.
  • Provide Wings 2 related data/information for the organization to managers for managerial decision making.
  • In-depth risk analysis and remediation performed user and role analysis to identify existing SoD violation risks.

ERP/SAP - Wings User Role Administrator

UN-WFP
01.2011 - 01.2017
  • Maintained authorization assignments according to segregation of duties and responsibilities matrix in compliance with auditing/investigations & Business process observations of the Organization
  • Ensured all users are appropriately and consistently provisioned for their daily functions as per their HR job title position and Term of reference
  • Upheld thorough knowledge of organization structure and adheres to all organizational standards of best practice as observed by Business and audit
  • Monitor security access and vigilante violations of Sarbanes-Oxley (Sox) Compliance - SoD process in place and escalate to OST Security and Chief of TECM
  • Running periodic Segregation of Duty checks to enforce the WINGS II access policies
  • Provide Wings related data information for organization and management decision making when required by managers.

Consultant - End Point Coordinator

UN-WFP
06.2010 - 10.2010
  • Lead the End point security system (Sop-hos) implementation to all WFP Offices - HQ, Regional and Country Offices
  • Organized the Sop-hos regional focal point training and effectively was completed with success
  • Drafted and compiled the global Installation and support manual for all the RBs/COs
  • The project was successfully deployed to 98% WFP Country Offices.

Consultant Wings2 User Administrator

UN-WFP
07.2009 - 05.2010
  • Optimized Ticket resolution time from three days to a day in just two months of my appointment, Backlog workload dropped by 85%)
  • Creation/modification/deletion of user accounts in Wings2 (SAP) in production and non-production systems
  • Identifying procedures and control measures for implementation of WINGS2 (Customized WFP ERP/SAP) authorizations to finalize process model
  • Assisted identifying areas that need to be leveraged to increase efficiency of wings2 Administration and recommendations
  • Provided Chief of OMIS with periodic reports on quantity of service requests fulfilled, issues that were encountered in carrying out tasks and recommended solutions.

Wings 1 User Administrator Consultant

UN-WFP
08.2007 - 06.2009
  • Administering of WFP users Wing1 profile according to Audit/ICT procedures and policies - User profile creation, modification, and deletions in all client's systems
  • Password reset and MSS portal Creation
  • Global user profile controls and alignments as per internal audit requirements.
  • Developed and maintained courteous and effective working relationships

Web Content manager Consultant

UN-WFP
02.2007 - 08.2007
  • Content Management and intranet web page taxonomy,
  • Intranet site design, updates and focal point persons coaching in managing and update of their own internal web sites.

Basis Administrator

SAP, UNICC UN International Computing Centre
07.2003 - 12.2006
  • Managed and maintained SAP systems, including installation, upgrades, and patches
  • Monitored and troubleshooted performance issues and resolved them in timely manner
  • Implemented and maintained system security checks, including monthly Windows Maintenance.
  • Implemented required patches to resolve vulnerabilities.
  • Monitored work processes, user workload, disk space and spool requests.

Computer Operator

Spa Sivet, WFP
12.2000 - 06.2003
  • Provided technical support and troubleshooting to customers
  • Responded to customer service requests in a timely and efficient manner
  • Deployment of new software and hardware
  • Organizations asset management - Focal point for Laptops being loaned to staffs on mission.

Program Reporting Officer, (Internships)

UNHCR
01.2000 - 03.2000
  • Preparation of sub-agreements with implementing partners
  • And in-house and Donor reporting
  • Compiling data from a range of reporting documents both narrative and financial
  • Project monitoring reports from partners and project resources control


Supervised the Social Science Faculty Comp. Lab

Pontifical Gregorian University
10.1998 - 01.2000
  • Entrusted with independent and autonomous administering and management of the University's Social Science faculty computer Lab
  • Major functions were to guide and coach the students on computer and internet literacy
  • Collaborated with faculty and community stakeholders for program improvement.

Sole Manager

Family Mill
06.1990 - 09.1991
  • Supervised and Administered the Family grinding mill with sole decision making and management of the day-to-day operation of the mill.

Revenue collector

Moyo Town Council
02.1988 - 04.1988
  • Responsibilities include collecting, maintaining accurate records of taxes collected, and reporting to the town council administration - Moyo Town Council market.
  • Interpreted and applied federal and state tax codes for personal, business and corporate taxes

Overview

36
36
years of professional experience

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Julius Ceaser Awory Drania