JUNTING MU
Qingdao,CN
Summary
Proven leader in shipping &logistic and account management, adept at operations management and teamwork, enhanced MSC's market share through strategic client relations and market analysis. Excelled at MSC by driving sales growth and improving customer satisfaction. Specializes in export regulations and problem-solving, achieving significant market share expansion and efficiency improvements.
Overview
17
17
years of professional experience
Work History
Key Account Supervisor
CMA CGM SHIPPING COMPANY
2006.04 - 2008.06
- Analyzed data and generated reports on account performance, presenting insights to senior leadership for informed decision-making processes.
- Crafted customized presentations and proposals that effectively communicated the value proposition of company offerings to potential clients.
- Identified growth opportunities within existing accounts, expanding business and increasing market share.
- Developed comprehensive account plans to streamline processes and improve overall efficiency.
- Communication with IKEA, Hisense, Haier etc....
Assistant General Manager
Qingdao Worldex Logistic Co.,Ltd
2009.01 - 2011.01
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Largest warehouse manage in Qingdao
- Plan making for warehouse
- Key account follow up for tyre client and white cargo
Reefer Sales Manager
Mediterranean Shipping Co
2011.04 - 2013.06
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Key reefer client daily follow up discover potential client.
Trade Manager
Mediterranean Shipping Co
2013.04 - 2023.08
- Sought out new business to profitably enhance company assets.
- Delivered exceptional customer service by addressing client concerns promptly and effectively.
- Mentored junior team members on best practices in account management, negotiation techniques, or other relevant skills.
- Market information sharing with sales team for discover potential client.
- Communicate with HQ each day for the competitor information sharing and suggestion for competitive offer.
- Market report 2-3times each week.
Education
Colleage Diploma -
New Zealand Travel And Tourism Colleage
Christchurch06.2003
Skills
- Import-Export Regulations
- Operations Management
- Meeting leadership
- Trade Show Marketing
- Pricing strategy
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
Timeline
Trade Manager
Mediterranean Shipping Co
2013.04 - 2023.08
Reefer Sales Manager
Mediterranean Shipping Co
2011.04 - 2013.06
Assistant General Manager
Qingdao Worldex Logistic Co.,Ltd
2009.01 - 2011.01
Key Account Supervisor
CMA CGM SHIPPING COMPANY
2006.04 - 2008.06
Colleage Diploma -
New Zealand Travel And Tourism Colleage
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