JUSTINE SERI
Rome
Profilo professionale
Results-driven hospitality professional with strong leadership, cost-control and operational management skills. Highly organized and effective in time management, with a collaborative approach to teamwork and a proven ability to perform in fast-paced environments. Creative, proactive and solution-oriented, with excellent communication and interpersonal skills that support the achievement of business objectives, exceptional guest experiences and, mostly, team success.
Panoramica
6
6
years of professional experience
Esperienza lavorativa
Restaurant & Entertainment Asst. Manager
MAMA SHELTER ROMA
Rome
2025.06 - 2026.06
- Responsible for the planning and execution of entertainment programs for both hotel guests and local residents, creating engaging and inclusive experiences that enhanced guest satisfaction and strengthened brand awareness.
- Managed the annual events calendar and social media content plan, coordinating promotional campaigns across digital channels to increase engagement, event attendance, and brand visibility.
- Supervised, assigned, and delegated responsibilities to team members before and during service, ensuring effective training, compliance with Health & Safety standards, and the consistent delivery of exceptional guest experiences.
- Collaborated closely with the F&B Manager in leading a team of over 30 employees and overseeing the daily operations of four outlets, focusing on team performance, guest relations, service excellence, and the successful execution of events and activations.
- Managed annual budgets, implementing cost-control strategies while maximizing revenue opportunities and return on investment (ROI).
F&B Entertainment Supervisor
MAMA SHELTER ROMA
Rome
2024.03 - 2025.06
- Developed and executed entertainment programs and events designed to enhance guest satisfaction and to strengthen the property's brand presence.
- Main point of reference for the F&B Hostess team, managing reservations, guest requests, billing operations and supervising a team of 3+ hostesses to ensure seamless daily operations and exceptional guest service.
- Collaborated with Restaurant Supervisors in managing and supporting staff with efficient staffing, effective communication and smooth coordination between front-of-house operations and service teams.
- Led cross-functional initiatives and worked closely with the external marketing team to plan and promote events, activations, and guest engagement campaigns.
F&B Hostess/Desk Receptionist
MAMA SHELTER ROMA
Rome
2023.02 - 2024.03
Assistant Head of Entertainment
ARTSWISS ENTERTAINMENT
2022.06 - 2022.10
- Supporting daily and evening program coordination in a 5-star international resort. Oversaw team activities, guest engagement and smooth execution of events.
Waitress
Restaurant & Cocktail Bar
Roma, RM
2020.01 - 2022.03
Istruzione
Political Sciences - International Relations
Università degli Studi di Roma Tre
Language diploma - undefined
Liceo S. Pertini
Ladispoli01.2019
Competenze
- Communication
- Leadership
- Cost control
- Time management
- Teamwork
- Creativity
- Determination and proactivity
LANGUAGES
English
Esperto
C2
Spanish
Avanzato
C1
French
Avanzato
C1
Portuguese
Base
A2
Italian – native speaker
Madrelingua
C2
Cronologia
Restaurant & Entertainment Asst. Manager
MAMA SHELTER ROMA
2025.06 - 2026.06
F&B Entertainment Supervisor
MAMA SHELTER ROMA
2024.03 - 2025.06
F&B Hostess/Desk Receptionist
MAMA SHELTER ROMA
2023.02 - 2024.03
Assistant Head of Entertainment
ARTSWISS ENTERTAINMENT
2022.06 - 2022.10
Waitress
Restaurant & Cocktail Bar
2020.01 - 2022.03
Language diploma - undefined
Liceo S. Pertini
Political Sciences - International Relations
Università degli Studi di Roma Tre