Hi, I’m
Justyna Maria Kwiatkowska
Summary
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Overview
9
years of professional experience
Work History
ENGLISH HOUSE
English Teacher
04.2019 - 10.2020
Job overview
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Assisted in development of college and career readiness programs.
Caffe Nero
Internal Communication Assistant
03.2018 - 04.2019
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Caffe Nero
Store Manager
03.2016 - 04.2018
Job overview
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
The Ritz-Carlton Hotel Company
Event Planner Intern
07.2014 - 03.2016
Job overview
- Greeted students and guests with warm and welcoming demeanor.
- Provided feedback on programming types and impact on event team.
- Scheduled client meetings and maintained office organizational standards.
- Reported event performance, attendees and specific event feedback.
- Increased client satisfaction by conducting thorough research to identify unique and engaging event themes and ideas.
- Developed strong relationships with clients through frequent updates on progress, addressing concerns promptly, and providing regular status reports.
- Managed budgets effectively, tracking expenses closely to ensure that costs remained within established guidelines.
- Improved accessibility at events by coordinating accommodations for guests with special needs or requests as necessary.
- Researched assigned events and identified possible partnerships aligned with event concepts.
- Trained and supervised event staff to complete tasks on time.
- Analyzed event costs to identify areas of improvement and cost savings.
- Coordinated travel and accommodations for event attendees.
The Ritz-Carlton Hotel Company
Front Desk Receptionist
01.2014 - 06.2014
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
- Resolved customer problems and complaints.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Helped office staff prepare reports and presentations for internal or client-related use.
NOWINY
Journalist
06.2011 - 01.2014
Job overview
- Wrote, edited and produced stories for Internet and digital channels.
- Developed story ideas and conducted interviews with industry experts and celebrities.
- Researched and gathered information to develop accurate and credible stories.
- Covered high-profile events such as political elections and natural disasters, providing timely updates to readers.
- Developed strong relationships with sources, leading to exclusive interviews and scoops.
- Performed research and checked facts to maintain high standard of journalistic integrity.
- Collaborated with editors and other journalists to create compelling content.
- Edited and proofread articles to achieve peak accuracy and quality.
- Utilized social media to engage readers and promote content.
- Provided on-air commentary for local radio and television stations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Engaged with audience through social media platforms, answering questions and providing additional context to stories.
- Increased readership by consistently producing content that resonated with target demographic.
- Reported from field locations and wrote stories under tight deadlines.
Education
Vision2learn London, UK
BBA from Business Administration And Management
01-2019
University Overview
- Professional Development Studies: London, 2019
UNIVERSITY OF WROCLAWWROCLAW, POLAND
BBA from Journalism And Mass Communication, PR
06-2011
University Overview
- TVP RZESZOW, Completed 2011
High School of Rzeszow Rzeszów, Poland
High School Diploma
06-2008
University Overview
- Study Abroad: - Haberdashers' Adams Grammar School , High St, Newport TF10 7BD
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Customer service management
- Friendly and positive
- Outstanding communication skills
- Goals and performance
- Team motivation
- Policies and procedures
- Staff management
Languages
English
Advanced (C1)
Polish
Bilingual or Proficient (C2)
Italian
Upper intermediate (B2)
Timeline
English Teacher
ENGLISH HOUSE
04.2019 - 10.2020
Internal Communication Assistant
Caffe Nero
03.2018 - 04.2019
Store Manager
Caffe Nero
03.2016 - 04.2018
Event Planner Intern
The Ritz-Carlton Hotel Company
07.2014 - 03.2016
Front Desk Receptionist
The Ritz-Carlton Hotel Company
01.2014 - 06.2014
Journalist
NOWINY
06.2011 - 01.2014
Vision2learn
BBA from Business Administration And Management
UNIVERSITY OF WROCLAW
BBA from Journalism And Mass Communication, PR
High School of Rzeszow
High School Diploma
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