Summary
Overview
Work history
Education
Skills
Languages
References
Timeline
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Karen Imberti

Karen Imberti

Monza,Italy

Summary

Dedicated and highly effective in undertaking administrative and programme management tasks. Manages complex data with excellent organisation. Motivated to achieve outstanding success through prompt communication and helpful approach.

Overview

10
10
years of professional experience
2028
2028
years of post-secondary education

Work history

Agent for a Visa center

TLSContact / Visa Center
Milano, Italy
2019.05 - 2025.02

Manage visa applications in compliance with company procedures, following an established and defined archiving and administration process supported by a computer-based system. Handle customer complaints in an assertive and efficient manner

Bilingual agent/ Recepcionist

OnelinkBpo
2017.02 - 2018.06

Fitbit customer service on emails and incoming calls. Provide technical support and customers for Fitbit products, particularly customers in the United States, Canada and the rest of the world in English.

Bilingual agent / Bank accounting

Acceddo Technology
2015.08 - 2016.12

Provide customer support for credit card payments, balance check, retailer, online account retencion for US customers.

Education

Product management -

Bachelor of Business Administration -

UAC
Nicaragua
2015.01 - 2018.04

Microcomputer dellacassiera - undefined

SYDICOM
2011.01 -

Skills

  • Conflict resolution
  • Team collaboration
  • Bilingual or multilingual
  • Business development
  • Marketing strategies
  • Project management capabilities

Languages

Italian
Advanced
English
Advanced
Spanish
Native

References

References available upon request.

Timeline

Agent for a Visa center

TLSContact / Visa Center
2019.05 - 2025.02

Bilingual agent/ Recepcionist

OnelinkBpo
2017.02 - 2018.06

Bilingual agent / Bank accounting

Acceddo Technology
2015.08 - 2016.12

Bachelor of Business Administration -

UAC
2015.01 - 2018.04

Microcomputer dellacassiera - undefined

SYDICOM
2011.01 -

Product management -

Karen Imberti