Summary
Overview
Work history
Education
Skills
Languages
References
Timeline
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Karen Imberti

Karen Imberti

Monza,Italy

Summary

Dedicated and highly effective in undertaking administrative and programme management tasks. Manages complex data with excellent organisation. Motivated to achieve outstanding success through prompt communication and helpful approach.

Overview

10
10
years of professional experience
2028
2028
years of post-secondary education

Work history

Agent for a Visa center

TLSContact / Visa Center
Milano, Italy
05.2019 - 02.2025

Manage visa applications in compliance with company procedures, following an established and defined archiving and administration process supported by a computer-based system. Handle customer complaints in an assertive and efficient manner

Bilingual agent/ Recepcionist

OnelinkBpo
02.2017 - 06.2018

Fitbit customer service on emails and incoming calls. Provide technical support and customers for Fitbit products, particularly customers in the United States, Canada and the rest of the world in English.

Bilingual agent / Bank accounting

Acceddo Technology
08.2015 - 12.2016

Provide customer support for credit card payments, balance check, retailer, online account retencion for US customers.

Education

Product management -

Bachelor of Business Administration -

UAC
Nicaragua
01.2015 - 04.2018

Microcomputer dellacassiera - undefined

SYDICOM
01.2011 - undefined

Skills

  • Conflict resolution
  • Team collaboration
  • Bilingual or multilingual
  • Business development
  • Marketing strategies
  • Project management capabilities

Languages

Italian
Advanced
English
Advanced
Spanish
Native

References

References available upon request.

Timeline

Agent for a Visa center

TLSContact / Visa Center
05.2019 - 02.2025

Bilingual agent/ Recepcionist

OnelinkBpo
02.2017 - 06.2018

Bilingual agent / Bank accounting

Acceddo Technology
08.2015 - 12.2016

Bachelor of Business Administration -

UAC
01.2015 - 04.2018

Microcomputer dellacassiera - undefined

SYDICOM
01.2011 - undefined

Product management -

Karen Imberti