Karim Barboura
Summary
Assistant Store Manager with experience in improving customer experience and team performance at Autogrill Italia S.P.A. Expert in staff supervision and problem solving, significantly improving the point's operations and sales sale. Expert in customer service and engagement, adept at upselling and stock rotation, driving both satisfaction and revenue.
Overview
2
2
years of professional experience
Work History
Assistant Store Manager
Autogrill Italia S.P.A.
Milan, Italy
11.2023 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Waiter and Service Manager
Aloha Eventi S.R.L.
Naples, Italy
03.2022 - 11.2023
- Used cash registers and credit card machines to cash out customers.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
Education
University Student - Business
University of Naples "Parthenope",
NaplesHigher National Diploma - Store&Area Manager
ITS Machina Lonati - Confimprese Academy
Milan, Italy11.2025
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Team Building and Leadership
- Attention to Detail
- Staff Supervision
- Upselling and Cross Selling
- Stock Rotations
- Order Management
Languages
Italian
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Polish
Intermediate (B1)
Spanish
Elementary (A2)
Timeline
Assistant Store Manager
Autogrill Italia S.P.A.
11.2023 - Current
Waiter and Service Manager
Aloha Eventi S.R.L.
03.2022 - 11.2023
University Student - Business
University of Naples "Parthenope",
Higher National Diploma - Store&Area Manager
ITS Machina Lonati - Confimprese Academy