Karim Omar Abdel Aal Ali
Retail Customer Care & Sales SME
Giza
Summary
Results-driven Sales and Support Professional with a strong record of exceeding performance targets through a customer-centric approach. Expert in driving sales revenue by identifying upsell opportunities and providing exceptional technical support, leading to high customer satisfaction. Skilled in CRM documentation for seamless team collaboration and in analyzing sales data to enhance store performance. Proven ability to manage inventory effectively, and maintain positive customer relationships while resolving complaints promptly.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Customer Care & Sales Support
Orange Telecom
03.2020 - Current
- Consistently exceeded performance targets by adopting a customer-centric approach to sales and support tasks.
- Boosted sales revenue by identifying upsell opportunities and promoting additional products or services.
- Provided exceptional technical support for customers experiencing difficulties with their products or services, resulting in swift issue resolution and increased satisfaction rates.
- Ensured thorough documentation of all customer interactions within the CRM system, facilitating seamless handovers between team members when needed.
Assistant Store Manager
Concrete
03.2019 - 02.2020
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Store Manager
Dice
09.2017 - 02.2019
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clients.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Prepared comprehensive reports detailing key KPIs such as sales figures , staff utilization & inventory flow.
Accountant
Samsung
07.2016 - 08.2017
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Prepared monthly closings by creating journal entries and reconciling accounts.
Sales Advisor
TSS
08.2014 - 06.2016
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Demonstrated features, answered questions and offered solutions.
Education
Bachelor of Commerce - Accounting
Cairo University
04.2001 -
Skills
MS Excel
MS Word
Siebel CRM
Languages
English
Upper intermediate (B2)
Arabic
Bilingual or Proficient (C2)
Certification
Human Resources Training - Cairo University
Timeline
Customer Care & Sales Support
Orange Telecom
03.2020 - Current
Assistant Store Manager
Concrete
03.2019 - 02.2020
Store Manager
Dice
09.2017 - 02.2019
Accountant
Samsung
07.2016 - 08.2017
English Course - Middle East International College
06-2015
Sales Advisor
TSS
08.2014 - 06.2016
Human Resources Training - Cairo University
02-2014
Bachelor of Commerce - Accounting
Cairo University
04.2001 -
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