KARIMA FRIH BENGABBOU
Milan
Summary
x3 Salesforce-certified functional lead crafting customer-centric digital experiences across different touchpoints (i.e., CRMs, Commerce platforms, mobile apps, in-store) leveraging technology to transform sales & service interactions into engines of growth.
Proven track record of successfully managing complex business demands by driving and overseeing discovery phase, design & implementation of future-state processes, platform configuration, testing and roll-out strategies in close collaboration with C-suite executives in B2B & B2C contexts.
Multicultural enthusiast with a background in studying, working, and traveling across multiple countries, fostering emotional intelligence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Consultant
Deloitte Digital
08.2022 - Current
- Functional Team Lead modeling the cloud digital transformation journeys in Consumer/Retail, Fashion & Luxury industry from pre-sales & planning, to launch & execution delivering effective functional design for core CRM platform transformation
- Successfully curated 3 end-to-end digital programs while coaching 2 junior members and being accountable for the quality of the final deliverables towards top client management
- Expanded the Digital Customer Practice by preparing €900k proposal & directing pre-sales activities in collaboration with engagement managers & partners
- Cultivated 3 initiatives at NSE level to expand the Deloitte Digital network
ICT Consultant
Accenture
04.2021 - 08.2022
- Client-facing Business Analyst for a top player in the Luxury sports cars industry reporting directly to global head of ICT
- Shaped with the PO the vision of 4 digital products, owning the product roadmap and agilely refining product backlog according to prioritization of demand and budget
- Preparation & leading of co-design operative workshops to reinvent business processes and operating model
- AS-IS business process analysis aimed to identify inefficiencies and proposed improvements that enhanced operational efficiency by 67%
- Translation of intricate business needs into actionable solutions via user story definition
- Planning and execution of change management initiatives (including training & on the job support to end users) during global roll-out
New Business Consultant
mYngle BV
04.2020 - 04.2021
- Overachieved, by effectively managing a 1.5k accounts pipeline, KPIs target closing a total of +50k € deals having a 10k € target
- Pitched ideas for business development to the executive team and gave in-depth virtual presentations to clients using effective public speaking skills.
PMO
Starmet srl
01.2019 - 07.2019
- Advised 3 client in retail in its internationalization process by carrying out market research & ensuring alignment with business objectives by generating & monitoring weekly reports/dashboards to recommend corrective actions.
Education
Master of Science - Business Management
LA SAPIENZA UNIVERSITY
Rome, Italy10.2020
Master of Science - Entrepreneurship
LINNAEUS UNIVERSITY
Växjö, Sweden03.2020
Bachelor of Science - Economics & International Marketing
University of Modena And Reggio Emilia
Modena, Italy07.2018
Skills
- PM tools (Jira, Confluence, Azure)
- MS Office Products (ie, Excel, PowerPoint)
- Salesforce
- Amazon Connect
- Digital Transformation
- Business Process Design
- Intranet Technologies (SharePoint Online/ Unily/ Viva Insights)
Personal Information
- Date of Birth: 12/06/96
- Nationality: Italian, Algerian
Certification
- SCRUM Master
- Salesforce Service Cloud
- Salesforce Administrator
- Salesforce Associate
- C2 IELTS Certified
Languages
Italian - Native
Arabic - Native
English - Highly Proficient (C1)
French - Highly Proficient (C1)
Timeline
Senior Consultant
Deloitte Digital
08.2022 - Current
ICT Consultant
Accenture
04.2021 - 08.2022
New Business Consultant
mYngle BV
04.2020 - 04.2021
PMO
Starmet srl
01.2019 - 07.2019
Master of Science - Business Management
LA SAPIENZA UNIVERSITY
Master of Science - Entrepreneurship
LINNAEUS UNIVERSITY
Bachelor of Science - Economics & International Marketing
University of Modena And Reggio Emilia
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