Karla La Mantia
Miami,WV
Summary
Motivated employee with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences.
Overview
3
3
years of professional experience
Work History
Waitress/Bartender
Scholars Lounge Bar
11.2023 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Student Assistant
John Cabot University
11.2023 - Current
- Increased department productivity through effective time management and prioritization of tasks.
- Assisted professors with grading assignments, resulting in timely feedback for students.
- Conducted research for faculty projects, contributing to the successful completion of academic studies.
Customer Service Representative
South Cargo LLC
01.2023 - 06.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Retail Sales Associate
PacSun-Pacific Sunwear
08.2021 - 01.2023
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Child Caregiver/Tutor
Gracie Barra Doral - Florida
03.2021 - 12.2021
- Enhanced children''s social skills by organizing group activities and promoting teamwork.
- Ensured child safety through diligent supervision and adherence to established protocols.
- Fostered emotional development by providing support, guidance, and encouragement during challenging situations.
Education
Bachelor of Science - International Business And Political Science
John Cabot University
Rome, Italy05.2027
Skills
- Hospitality Service Expertise
- Faculty Support
- Payment Processing
- Dependable and Responsible
- Flexible and Adaptable
- Organization and Time Management
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Italian
Intermediate (B1)
Timeline
Waitress/Bartender
Scholars Lounge Bar
11.2023 - Current
Student Assistant
John Cabot University
11.2023 - Current
Customer Service Representative
South Cargo LLC
01.2023 - 06.2023
Retail Sales Associate
PacSun-Pacific Sunwear
08.2021 - 01.2023
Child Caregiver/Tutor
Gracie Barra Doral - Florida
03.2021 - 12.2021
Bachelor of Science - International Business And Political Science
John Cabot University
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