Karolina Depta
Bressanone
Profilo professionale
Project and operations professional with over 8 years of experience in international environments. Currently working as Program Manager at sennder, supporting the continuous improvement of a strategic digital platform for Poste Italiane, sennder's key customer, in collaboration with Product, IT, Operations and external partners. Experienced in operations, project coordination, supplier negotiation, cross-functional collaboration and customer engagement. Strong organizational and communication skills, with the ability to manage multiple priorities and deliver results under pressure in a fast-paced technology startup. Passionate about creating seamless experiences for customers and partners, and looking to bring these skills to an Event Management role within an international technology company.
Panoramica
1
1
Certification
11
11
years of professional experience
Esperienza lavorativa
Program Manager - Operations Quality
sennder GmbH
2024.01 - Attuale
- Working on the implementation and continuous improvement of a digital platform for Poste Italiane, supporting carriers in managing transport delays and penalties.
- Organize meetings, workshops and training sessions with customers.
- Coordinate daily operational activities related to the platform.
- Work closely with Operations, Product, IT and external partners.
- Present new platform features and collect user feedback.
- Act as the main operational contact for platform-related topics.
- Prepare reports.
- Create and update Standard Operating Procedures (SOPs).
Senior Associate Partner Growth Manager
sennder GmbH
2020.07 - 2024.01
- Managed relationships with logistics partners across Italy and Europe.
- Negotiated pricing and commercial agreements with transport partners.
- Coordinated daily communication with carriers and customers.
- Conducted visits to business partners across Italy and Europe.
- Organized business meetings and partner visits.
- Collaborated with cross-functional teams to solve operational issues.
- Supported improvements to sennder's logistics platform.
- Prepared quotations and market analysis.
Junior Associate Account & Partner Manager
sennder GmbH
2020.01 - 2020.07
- Coordinated daily transport operations.
- Managed communication between carriers and customers.
- Supported operational problem solving.
- Worked with CRM systems and internal platforms.
Seafreight Export & Inside Sales Trainee
Logwin Air + Sea Logistics
2019.04 - 2019.08
- Coordinated export shipments and documentation.
- Prepared quotations.
- Communicated with overseas agents and customers.
- Worked with CargoWise and Procars.
Customer Care Specialist
Arvato Bertelsmann
2017.07 - 2018.12
- Managed customer requests through CRM systems.
- Handled claims, billing and refunds.
- Translated website and marketing content.
Graduate Trainee
Array.eu
2015.09 - 2016.07
- Supported the organization of seminars and webinars.
- Prepared legal documentation and presentations.
Project Manager Trainee
British Polish Chamber of Commerce
London
2013.07 - 2014.02
- Key Achievement: Contributed to the successful organization of the British Polish Fashion Show, an international event bringing together companies, institutions and guests from Poland and the United Kingdom.
- Organized networking events and business meetings.
- Coordinated communication between Polish and UK companies.
- Supported international business development activities.
Istruzione
Master - Economics and International Trade Management
Catholic University of Milan
MilanLaw Degree -
Jagiellonian University
KrakówExchange Programme - International Law
Aarhus University
DenmarkCompetenze
- International Logistics Project & Program Management
- Event & Meeting Coordination
- Logistics operations
- Cross-functional Collaboration
- Customer Relationship Management
- Supplier Management and Price Negotiation
- Process Improvement
- Training & Workshops
- Reporting & Presentations
- SOP Development
Certificazioni
- Cambridge Business English Higher (C1)
- X-Culture International Market Entry Strategy Project
- Accounting, Administration & Budget Certificate
Languages
Polacco
Lingua madre
Italian
Avanzato superiore
C2
English
Avanzato
C1
German
Elementare
A2
Additional Information
- Eligible for protected categories employment under Italian Law 68/99.
- Driving Licence: B
Cronologia
Program Manager - Operations Quality
sennder GmbH
2024.01 - Attuale
Senior Associate Partner Growth Manager
sennder GmbH
2020.07 - 2024.01
Junior Associate Account & Partner Manager
sennder GmbH
2020.01 - 2020.07
Seafreight Export & Inside Sales Trainee
Logwin Air + Sea Logistics
2019.04 - 2019.08
Customer Care Specialist
Arvato Bertelsmann
2017.07 - 2018.12
Graduate Trainee
Array.eu
2015.09 - 2016.07
Project Manager Trainee
British Polish Chamber of Commerce
2013.07 - 2014.02
Master - Economics and International Trade Management
Catholic University of Milan
Law Degree -
Jagiellonian University
Exchange Programme - International Law
Aarhus University