Summary
Overview
Work History
Education
Skills
I speak Italian, English, Polish fluently
Timeline
Generic

Katarzyna Kozmninsk

Naples,NA

Summary

Dynamic professional with a proven track record at Hotel Metro 900, enhancing guest satisfaction through efficient front desk procedures and rigorous housekeeping standards. Skilled in workflow optimization and exceptional customer service, adept at multitasking and fostering positive relations. Achieved significant improvements in operational efficiency and customer satisfaction, demonstrating both hard and soft skills essential for high-paced environments.


Overview

6
6
years of professional experience

Work History

Secretary Manager in Mediacal Center

Front Office Manager

Ramo D'oro Bed & Breakfast
03.2021 - Current
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.

Restaurant Hostess

Waitress Supervisor for Caterings

Hotel Operations Supervisor

Hotel Metro 900
07.2021 - 01.2022
  • Improved guest satisfaction by implementing efficient front desk procedures and streamlining check-in processes.
  • Maintained high standards of cleanliness throughout the property by overseeing housekeeping operations and conducting regular inspections.
  • Ensured compliance with safety regulations through staff training sessions and routine audits.

Manager of Holiday Inn

Cardinal House
01.2018 - 12.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Education

Certification of Language - English

Boston Extend English School
Naples
02.2023

High School Diploma -

Scuola Superiore "Duca Bonvicino"
Naples, Italy
07.2007

Skills

  • Effective Multitasking
  • Workflow Optimization
  • Customer Service
  • Customer Relations

I speak Italian, English, Polish fluently

I started my English course in 2023 and I currently attend my weekly classes of conversation and grammar.

I enjoy studying English as I understand that English is extremely important for my future and career. 

Timeline

Hotel Operations Supervisor

Hotel Metro 900
07.2021 - 01.2022

Front Office Manager

Ramo D'oro Bed & Breakfast
03.2021 - Current

Manager of Holiday Inn

Cardinal House
01.2018 - 12.2020

Secretary Manager in Mediacal Center

Restaurant Hostess

Waitress Supervisor for Caterings

Certification of Language - English

Boston Extend English School

High School Diploma -

Scuola Superiore "Duca Bonvicino"

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Katarzyna Kozmninsk