Katerina Evgenikou
Perth
Summary
With over ten years of experience in leading roles in the hospitality industry, I have developed many skills and gained extensive experience in customer service, financial management, and leading diverse teams. My expertise includes delivering high-quality service, effectively communicating with customers, handling complaints, and improving operational efficiency by finding innovative solutions. My proactive problem-solving approach and commitment to continuous improvement have enabled me to streamline operations and enhance customer satisfaction.
I am now eager to implement the skills I have acquired in a new and challenging environment while gaining new knowledge and experience. I am enthusiastic about joining an organization where I can invest my knowledge and experience, grow alongside my ambitions, and contribute to the organization’s success. I am confident that my working experience has equipped me with a unique perspective and a versatile skill set that will be valuable in any new role.
Overview
15
15
years of professional experience
Work History
Food and Beverage Supervisor
Joondalup Resort
01.2023 - Current
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
- Optimized inventory control with regular audits, reducing waste, and effectively managing stock levels for optimal freshness.
- Boosted employee morale through regular recognition of outstanding performance, fostering a positive work atmosphere conducive to exceptional service delivery.
- Demonstrated adaptability by effectively adjusting to sudden changes in customer volume or staffing levels while maintaining exceptional service quality.
- Managed large-scale events and catering orders, ensuring timely preparation, delivery, and setup to exceed client expectations.
- Ensured smooth restaurant operation by promptly addressing any equipment malfunctions or maintenance needs in the dining area or kitchen facilities.
Assistant Housekeeping Manager
Holiday Inn
09.2022 - 02.2023
- Collaborated with maintenance teams to address urgent repair needs, minimizing operational downtime in guest rooms.
- Streamlined daily operations for increased efficiency with the implementation of effective scheduling strategies.
- Facilitated cross-departmental cooperation between housekeeping management team members on various initiatives.
- Achieved optimal inventory levels by accurately tracking supplies, linen, and equipment usage.
- Prioritized tasks according to urgency, ensuring timely completion of projects without sacrificing quality standards.
- Coordinated special projects such as deep cleans or major event preparations while minimizing disruption to guests'' experiences.
- Ensured a clean and welcoming environment, conducting thorough inspections of all areas within the property.
- Monitored staff performance regularly, providing constructive feedback when necessary for continuous improvement efforts.
- Fostered a positive work culture by promoting teamwork and encouraging open communication among staff members.
- Enhanced team productivity by providing ongoing training and support to housekeeping staff members.
Food and Beverage Supervisor
Ottilia Hotel, Brochner Hotels
03.2020 - 10.2021
- Increased revenue with targeted upselling of high-margin menu items during peak dining hours.
- Streamlined operations by implementing effective scheduling strategies for staff, balancing workload, and minimizing labor costs.
- Collaborated with kitchen staff to develop new menu items based on seasonal ingredients and customer preferences.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
Team Leader
Maio Restaurant - Illum rooftop
09.2017 - 03.2018
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Hotel Front Desk Receptionist
Globalhagen Hostel
03.2017 - 07.2017
- Demonstrated punctuality and reliability by consistently arriving on time for shifts and completing assigned tasks efficiently.
- Utilized excellent time-management skills in prioritizing daily responsibilities and meeting deadlines consistently.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Executed record filing system to improve document organization and management.
- Demonstrated exceptional adaptability when faced with shifting priorities or new assignments from management figures in real-time situations.
- Expedited invoice processing and expense tracking to maintain accurate financial records for budgeting purposes.
- Supported office efficiency by sorting and distributing mail to relevant staff members daily.
- Contributed to an organized office environment by maintaining tidy workspaces and common areas.
- Handled incoming inquiries with professionalism, providing accurate information and assistance as needed.
- Developed strong interpersonal skills through regular communication with clients and colleagues.
Hotel Front Desk Clerk
Hotel Cabinn Aarhus
08.2013 - 11.2013
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Streamlined reservations process for improved accuracy and guest experience.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
Event Manager and staff coordinator
Party Hall Athens
11.2009 - 06.2011
- Nurtured and built relationships with vendors, venues and industry contacts to obtain best pricing and services for events.
- Streamlined event planning processes by implementing efficient project management strategies.
- Implemented innovative event themes and designs to create memorable experiences for attendees.
- Liaised with clients to determine exact event requirements.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Recruited trained, and managed new team members to assist with event operations and logistics.
- Collaborated closely with clients throughout the planning process to ensure their vision was accurately reflected in the final event layout.
- Utilized social media platforms to engage potential attendees and promote upcoming events effectively.
Education
Master of Arts - Sustainability Studies
Aalborg University
Copenhagen06.2021
Bachelor of Science - Hospitality Administration And Management
International Hospitality Management (BC)
Copenhagen01.2018
Associate of Science - International Management
Hospitality Management (AP Degree)
Randers 06.2014
Skills
- Communication
- Responsible
- Trustworthy
- Loyal
- Customer's service
- Events planning
- Positive attitude
- Fast learner
- Intercultural knowledge
- Punctual
- Organizing
- Caring
- Multitasking and Organization
- Attention to Detail
- Professionalism and Etiquette
- Microsoft Office Suite
- Social Media
- Outlook Express
- Teamwork and Collaboration
- Fast Learner
- Problem-Solving
- Quick Learner
- Clerical Support
- Mail Routing
Languages
Greek
English
Italian
Danish
Personal Information
Date of Birth: 05/20/88
Hobbies and Interests
- Travelling
- Reading
- Table games
- Cooking
- Running
- Hatha and Yin Yoga
Timeline
Food and Beverage Supervisor
Joondalup Resort
01.2023 - Current
Assistant Housekeeping Manager
Holiday Inn
09.2022 - 02.2023
Food and Beverage Supervisor
Ottilia Hotel, Brochner Hotels
03.2020 - 10.2021
Team Leader
Maio Restaurant - Illum rooftop
09.2017 - 03.2018
Hotel Front Desk Receptionist
Globalhagen Hostel
03.2017 - 07.2017
Hotel Front Desk Clerk
Hotel Cabinn Aarhus
08.2013 - 11.2013
Event Manager and staff coordinator
Party Hall Athens
11.2009 - 06.2011
Master of Arts - Sustainability Studies
Aalborg University
Bachelor of Science - Hospitality Administration And Management
International Hospitality Management (BC)
Associate of Science - International Management
Hospitality Management (AP Degree)
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