Kateryna Levus

Target-driven sales management: responsible for prospecting, acquiring, developing, and retaining clients. Planning and organizing daily activities, performance monitoring, data analysis, and leveraging MS Office tools, CRM systems (Salesforce), Power BI, and other company tools.

B2B Customer Service: management of Key Account clients through Salesforce and internal tools; onboarding and training of new staff; oversight of daily operations in the absence of the manager, ensuring timely resolution of priorities and urgent issues

target-driven sales and front-line role in a central Rome location, serving an international clientele (including tourists and diplomats); responsible for client acquisition and retention, promotion of services, preparation of compliant export documentation, and monitoring of post-shipment activities.

front-line customer interaction and management of both in-store and online clients, with sales of tourism-related products across Rome and Italy; cash and desk management, team coordination; back-office support including organisation of tours and travel services with agencies and tour operators, data entry, and daily administrative closing procedures.

customer assistance and cross-selling activities; cash handling and team coordination; stock replenishment and inventory control; visual merchandising and store layout.