Summary
Overview
Work history
Education
Skills
Affiliations
Certification
Languages
Timeline
Generic

Katia Calabrese

London

Summary

High-energy Manager successful in building and motivating dynamic teams. Cultivates company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. I am determined, ambitious and competitive business leader focused on transformative leadership and continuous improvement to drive growth and maximise profits. Ready to take on challenging role, meet goals and surpass expectations.

Overview

5
5
years of professional experience
2018
2018
years of post-secondary education
1
1
Certification

Work history

Duty manager

The Alchemist
London
10.2024 - Current
  • Managed front-of-house operations to maintain a high level of service.
  • Ensured customer satisfaction with prompt problem resolution.
  • Delivered excellent customer service through effective communication skills.
  • Assisted in budgeting and forecasting activities to ensure cost-effectiveness.
  • Handled guest complaints to protect brand reputation.
  • Achieved smooth daily operations by overseeing staff and delegating tasks efficiently.
  • Coordinated staff schedules to maximise productivity.
  • Oversaw stock checks and reordering, ensuring product availability at all times.
  • Led by example, embodying positive work ethic and motivating staff for peak performance.
  • Stored cash floats and delivered secure banking procedures.
  • Directed staff schedules and rosters, optimising workforce efficiency.
  • Wrote end of shift reports to facilitate service continuity.
  • Monitored health and safety measures for guaranteed compliance.


General manager- Sports bar and Grill Clapham

Stonegate Pubs
London
11.2023 - 09.2024
  • Work and tracking Power-BI
  • SWOT analysis
  • Managing P&L
  • Implemented effective customer service procedures to encourage positive feedback.
  • Managing contractors
  • Managed high-performing teams to deliver quality customer service and stable profits.
  • Team career progression
  • Managing schedules and performing variance and risk analysis to implement corrective actions.
  • Prepared and reviewed procedural documents for daily operations.
  • Monitored and evaluated teams, identifying and targeting opportunities for improvement.
  • Tracked KPIs to drive profitability and target delivery.
  • Scheduled regular team meetings to discuss business updates, issues and recommendations.
  • Managing stocks for both Kitchen and bar and reduce wastage
  • Networking with local business to maximise sales
  • Being compliant to be NSF, EHO ready.
  • Excellent use of Fourth, Collins, Pronett, Talos
  • Achieved customer satisfaction with regular feedback and improvement sessions.
  • Delivered results under pressure to meet tight deadlines.
  • Maintained compliance with industry regulations at all times.
  • Built high-performing teams to achieve organisational objectives.
  • Identified and resolved operational issues impacting productivity, performance or profitability.
  • Maintained organisational compliance with applicable legislation and regulations.
  • Put in place clear controls for financial administration and business management.
  • financial controls to improve profitability.

Holding Manager - The Corn Exchange

Stonegate Pubs
London
03.2023 - 11.2023
  • Compiled financial data for site forecasting and budgeting.
  • Created team incentives to encourage upselling
  • Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
  • Managed financial updates
  • Stock taking
  • Managing contractors
  • Making sure company policies are followed
  • Resolved invoice coding and tracked recurring expenses for accrual entry.
  • Analysed budgets and financial projections for accurate reporting of company performance.
  • Resolved complaints calmly and professionally to achieve positive customer outcomes.
  • Planned staff rotas to meet customer demand whilst remaining under budget.
  • Built loyal customer base by creating welcoming environment with top quality service.
  • Monitored and maintained stock levels for maximised efficiency and minimised waste.

Deputy Manager - The Long Acre Covent Garden

Stonegate Pubs
London
10.2022 - 03.2023
  • Recruited and trained driven, dedicated team members, reducing staff turnover.
  • Managed and monitored multidisciplinary teams, providing coaching to consistently exceed KPI targets.
  • Designed employee incentives and recognition schemes to achieve team targets.
  • Maintained excellent client relationships by dealing with queries and complaints calmly and professionally.
  • Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
  • Monitored health and safety measures for guaranteed compliance.
  • Keeping marketing up to date and train , brief and assess the team on introduction of new cocktails, to make sure excellent customer service was delivered


Team leader- The Whitecross Tap

Stonegate Pubs
London
01.2021 - 08.2022
  • Followed opening, closing and shift.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Led shifts and motivated team to drive sales.
  • Trained staff to resolve complaints appropriately to maintain customer satisfaction.
  • Supported new hires through onboarding process for speedy and successful training.
  • Prioritised and assigned tasks for strategic and optimised distribution of workloads.

Education

Bachelor of Translations (English and Arabic) - Linguistic And Translations

Università Degli Studi Di Napoli L'Orientale
Italy
09/2013 - 08.2017

Skills

  • Problem solving
  • Great interpersonal skills
  • Team work
  • Compliant
  • Great customer service
  • Active listening
  • Team training and development
  • Leadership and team building
  • Managing conflict
  • Employee engagement
  • Networking abilities
  • Deadline-oriented
  • Organised
  • Attention to details

Affiliations

  • Bodybuilding

Certification

Award: Team Leader

Accolade : Deputy Manager

Accelerator: General Manager

Languages

Italian
Native
English
Advanced

Timeline

Duty manager

The Alchemist
10.2024 - Current

General manager- Sports bar and Grill Clapham

Stonegate Pubs
11.2023 - 09.2024

Holding Manager - The Corn Exchange

Stonegate Pubs
03.2023 - 11.2023

Deputy Manager - The Long Acre Covent Garden

Stonegate Pubs
10.2022 - 03.2023

Team leader- The Whitecross Tap

Stonegate Pubs
01.2021 - 08.2022

Bachelor of Translations (English and Arabic) - Linguistic And Translations

Università Degli Studi Di Napoli L'Orientale
09/2013 - 08.2017

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Katia Calabrese