Katty Vasquez
NY
Summary
Friendly and customer-focused server, comfortable working independently and as part of a team. Works well in fast-paced, high-volume environment
Overview
17
17
years of professional experience
Work History
Restaurant Floor Manager/ Events Assistance
Sarabeth's Kitchen
Manhattan NY
09.2013 - Current
- Correctly calculated inventory and ordered appropriate supplies.
- Motivated staff to perform at peak efficiency and quality.
- Carefully interviewed, selected, trained, and supervised staff.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Manager Assistant
Ashley's Furniture Store
NY. NY
10.2009 - 08.2013
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored team members to enhance professional development and accountability in workplace.
Waitress
BSWR Corp. Texas Rest.
NYC
11.2008 - 06.2010
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Monitored security to protect employees, customers and property.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Front Desk Receptionist
Hotel Jaragua
Santo Domingo, Rep. Dom.
02.2007 - 11.2007
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed data entry and filing to keep records updated for easy retrieval.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Tourism Studies -
TCI
NYCSkills
- High customer service standards
- Strong client relations
- Build successful teams
- Fluent in Spanish and English
- Quick learner
- Friendly
Additional Information
I'll love to live the experience of working in the Amalfis coast area
Timeline
Restaurant Floor Manager/ Events Assistance
Sarabeth's Kitchen
09.2013 - Current
Manager Assistant
Ashley's Furniture Store
10.2009 - 08.2013
Waitress
BSWR Corp. Texas Rest.
11.2008 - 06.2010
Front Desk Receptionist
Hotel Jaragua
02.2007 - 11.2007
Tourism Studies -
TCI