Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kelvin Nii Adamah Armah

Fiorano Modenese

Summary

Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Efficient and precise with commitment to finishing jobs quickly and accurately. Proven to work closely with coworkers for effective data management. Skilled in document digitization, office modernization and data organization for enhanced productivity.

Overview

2
2
years of professional experience

Work History

Restaurant Waiter

Mr. Luis Diaz
02.2022 - 02.2023
  • Answered customers' questions, recommended items, and recorded order information.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Cultivated warm relationships with regular customers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Data Analyst

Mr. Maxwell Osei
04.2021 - 10.2021
    • Produced monthly reports using advanced Excel spreadsheet functions.
    • Identified, analyzed and interpreted trends or patterns in complex data sets.
    • Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
    • Utilized data visualization tools to effectively communicate business insights.
    • Documented effective and replicable methods for extracting data and organizing data sources.

Education

Bachelor of Arts - Political Science

University Of Ghana Legon
Accra, Ghana
11.2021

Professional In System Engineering - System Engineering

Intercom Programming And Manufacturing Co.
Accra, Ghana
11.2017

Skills

  • Special Orders
  • Vendor Relationships
  • Customer Preferences
  • Information Transmission
  • Cool Under Pressure
  • Critical Thinking
  • Microsoft Word
  • Microsoft PowerPoint
  • Spreadsheets
  • Microsoft Excel
  • To-go order preparation

Languages

English
Bilingual or Proficient (C2)
Italian
Elementary (A2)

Timeline

Restaurant Waiter

Mr. Luis Diaz
02.2022 - 02.2023

Data Analyst

Mr. Maxwell Osei
04.2021 - 10.2021

Bachelor of Arts - Political Science

University Of Ghana Legon

Professional In System Engineering - System Engineering

Intercom Programming And Manufacturing Co.
Kelvin Nii Adamah Armah