KENNE WANDO Achille

- Define strategies and plans that deliver Channel growth based on consumer, shopper and customer requirements

- Work on strategies to ensure profitable business growth in Nestrade business including RTM development, trade marketing and sourcing and close coordination with Nestrade leads globally.

- Ensure effective utilization of allocated Budgets. ( PFME, TTS)

- Develop and propose the in-store vision of success for the channel in each category. Support its implementation and continuously review the effectiveness of in-store activations or actions.

- Prioritizes coaching and performance management efforts to have the greatest overall impact on business results. ·

- Coordinates the involvement of sales support personnel, including customer support, service, and management resources, so that team performance objectives and customers’ expectations are met. ·

- Proactively inspects sales activity and effort among sales associates managed, ensuring that the quality and quantity of sales effort meets company expectations. ·

- Identifies deficiencies in skills among sales associates managed, and works to improve individuals’ capabilities through coaching, development, and training. ·

- Recruits, hires, and develops associates, utilizing company human resources guidelines and support resources. ·

• Supervised field operations teams to complete projects within established timelines.
• Monitored employee performance for compliance with regulations and policies.
• Presented weekly and monthly performance reports to demonstrate team progress.
• Planned and scheduled field activities according to set timelines and order of operations.
• Met with customers to resolve issues and build productive relationships.

• Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
• Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
• Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
• Communicated with clients and customers to gather, provide and share updated information on products and services.
• Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
• Built relationships with industry stakeholders to stay informed on industry trends and developments.