Kerollos Youwakim
Roma
Overview
9
9
years of professional experience
Work History
Welcome Team Member
OPT1 SRL
06.2025 - 09.2025
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Contributed to the implementation of new promotional programs aimed at attracting more customers to the hotel property.
- Provided exceptional concierge services, offering personalized recommendations and assistance with reservations or bookings.
- Collaborated with team members to ensure a welcoming environment for all visitors.
Administrator
Vlv Streamline
08.2020 - 05.2024
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
Taxi Driver
Uber
08.2019 - 08.2020
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Navigated difficult driving conditions safely, prioritizing passenger well-being at all times.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
Sales Assistant
One Step
08.2016 - 08.2017
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Integrated ATPL - Aviation
Aviomar Flight Academy
Rome, Italy06-2025
High School Diploma -
IPSIA Carlo Cattaneo
Rome, Italy06-2016
Skills
- Single Engine: 143:20
- Multi-Engine: 15:40
- Pilot in Command: 73:55
- Alsim ALX500: 60
- B737 FNPTII: 40
- Total Time: 159
Languages
Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
Arabic
Advanced (C1)
Spanish
Intermediate (B1)
Timeline
Welcome Team Member
OPT1 SRL
06.2025 - 09.2025
Administrator
Vlv Streamline
08.2020 - 05.2024
Taxi Driver
Uber
08.2019 - 08.2020
Sales Assistant
One Step
08.2016 - 08.2017
Integrated ATPL - Aviation
Aviomar Flight Academy
High School Diploma -
IPSIA Carlo Cattaneo