Overview

Work History

Education

Skills

Languages

Timeline

Kerollos Youwakim

Roma

Overview

years of professional experience

Work History

Welcome Team Member

OPT1 SRL

2025.06 - 2025.09

Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
Contributed to the implementation of new promotional programs aimed at attracting more customers to the hotel property.
Provided exceptional concierge services, offering personalized recommendations and assistance with reservations or bookings.
Collaborated with team members to ensure a welcoming environment for all visitors.

Administrator

Vlv Streamline

2020.08 - 2024.05

Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Maintained personnel records and updated internal databases to support document management.
Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.

Taxi Driver

Uber

2019.08 - 2020.08

Drove safely and obeyed traffic laws to avoid accidents and injuries.
Navigated difficult driving conditions safely, prioritizing passenger well-being at all times.
Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.

Sales Assistant

One Step

2016.08 - 2017.08

Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
Processed transactions accurately while maintaining a high level of customer service.
Increased sales by building strong customer relationships and providing excellent service.
Helped customers locate products and checked store system for merchandise at other sites.

Education

Integrated ATPL - Aviation

Aviomar Flight Academy

Rome, Italy

2025-06

High School Diploma -

IPSIA Carlo Cattaneo