Keziah Rebelo
London
Summary
Recently graduated student with background in Marketing, customer service and operations management across diverse industries. Excellent communication skills combined with analytical and attentive nature. Highly skilled at fostering relationships, good conversational and time management abilities and focused on helping others with quality service for diverse needs.
Overview
5
5
years of professional experience
Work History
Relevant Projects
3 month internship project with asylum seekers in the Netherlands
English Teaching Assistant
The Learning centre
09.2023 - Current
- Develop and implement engaging lesson plans aligned with curriculum objectives.
- Lead English language classes, adapting strategies for diverse student needs and administering assessments.
- Foster a positive and inclusive classroom environment.
Maintain accurate records and communicate effectively with students, parents, and colleagues. - Maintained child safety, security and good behaviour during classroom and outdoor activities.
Marketing and Sales Executive
The Chapar
01.2023 - 09.2023
- Managed organic social media growth and activity across all platforms.
- Successfully managed and nurtured relationships with a diverse portfolio of over 800 accounts, ensuring high levels of client satisfaction and retention.
- Developed and implemented value-adding strategies to increase product and service profitability.
- Delivered innovative presentations to executive decision makers.
- Generated new leads through networking at industry conferences and events.
- Exceeded revenue goals by securing high-performing new accounts.
- Coordinated and managed paid marketing campaigns on different platforms, carefully overseeing results to deliver maximum ROI.
Marketing Intern
High Schools International
09.2022 - 12.2022
- Analysed exact client needs, producing engaging content to drive brand awareness across social media.
- Conducted effective market research and CRM management to analyse customer data and build accurate profiles.
- Produced Google Analytics reports to facilitate data-driven decision making.
- Successfully managed multi-channel marketing campaigns to generate new leads, Introduced and handled TikTok
- Conducted headhunting by identifying and approaching employed individuals to fill vacant positions.
Customer Service Assistant
VILA
01.2022 - 07.2022
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs and increased sales by 20%
- organised merchandise for visually-appealing displays.
Social Media Marketing Intern
Unfound
11.2020 - 12.2021
- Strategically wrote and published blog posts, company announcements and press releases, using social media channels to maximise reach.
- Analysed exact client needs, producing engaging content to drive brand awareness across social media.
- Undertook industry research to shape branding and creative messaging.
Social Media Assistant
Mind Support
05.2021 - 10.2021
- Reviewed posts to promote user interaction, increasing audience engagement for continued social media growth.
- Crafted campaigns using market understanding, consumer analysis, and advertising psychology.
- Networked with media and PR professionals to build campaign reach.
- Created content on various social media platforms (TikTok, Instagram, Facebook)
Customer Service Associate
Wilkinson
04.2019 - 08.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Masters in Digital marketing and Business - Business
Rome Business School
Rome 09/2022 - 09.2023
Liberal Arts and Sciences - Psychology and Anthropology
University College Utrecht
Utrecht 08/2019 - 08.2022
Languages
Spanish
Intermediate
B1
Portuguese
Upper intermediate
B2
French
Intermediate
B1
Hindi
Intermediate
B1
English
Bilingual or Proficient (C2)
Timeline
English Teaching Assistant
The Learning centre
09.2023 - Current
Marketing and Sales Executive
The Chapar
01.2023 - 09.2023
Marketing Intern
High Schools International
09.2022 - 12.2022
Customer Service Assistant
VILA
01.2022 - 07.2022
Social Media Assistant
Mind Support
05.2021 - 10.2021
Social Media Marketing Intern
Unfound
11.2020 - 12.2021
Customer Service Associate
Wilkinson
04.2019 - 08.2019
Relevant Projects
3 month internship project with asylum seekers in the Netherlands
Masters in Digital marketing and Business - Business
Rome Business School
09/2022 - 09.2023
Liberal Arts and Sciences - Psychology and Anthropology
University College Utrecht
08/2019 - 08.2022
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