Summary
Overview
Work History
Education
Skills
Training Certificates
Cover Letter
Duties Responsibilities
Why Selected
Experience Analysis
Passport Expiry
Personal Information
Disclaimer
Languages
Timeline
Hi, I’m

Khalil John Busa

Cisterna Di Latina,LT
Khalil John Busa

Summary

To work in an exciting and challenging corporate sales environment where I can enhance, utilize and apply my strength, creative skills, and professional experiences and play a significant role to achieve the organization’s objectives and contribute to the organization's success and growth.

Overview

19
years of professional experience

Work History

Sabrina Ferrara / Maddalena Di Fiore

Caregiver
06.2021 - 03.2024

Job overview

  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Assisted with daily living activities, running errands, and household chores.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted patients with self-administered medications.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

Excellence Training Centre

Sales Training Specialist
09.2019 - 10.2020

Job overview

  • Developed and led group training courses to align with corporate sales and service goals.
  • Enhanced team productivity by identifying skill gaps and providing targeted coaching sessions.
  • Maximized revenue growth by collaborating with the sales team to identify and address key areas for improvement.
  • Developed and executed performance management programs to increase employee engagement and productivity.

Amouage Perfume/ Luxury Brand Trading

Senior Sales Executive
11.2015 - 04.2019

Job overview

  • Forged strategic alliances with complementary firms for joint ventures and co-marketing initiatives, expanding the company's reach in the market.
  • Consulted with businesses to supply accurate product and service information.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Developed relationships with high-profile clientele by successfully employing Collaboration with Events sales techniques.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Set and achieved company defined sales goals.

AT&T Uverse Blue/ VXI Global B.V.

Subject Matter Expert
05.2011 - 08.2015

Job overview

  • Spearheaded internal training initiatives that led to increased employee proficiency in critical skills.
  • Evaluated existing resources and developed new strategies to maximize effectiveness in addressing identified gaps.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Led teams in scheduled and unscheduled equipment maintenance to optimize readiness.

Orlando Sentinel/ APAC Customer Service INC.

Customer Service Representative
01.2008 - 03.2011

Job overview

  • Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

JP Morgan Chase Bank (Credit Cards), West Contact Services Inc.

Inbound Credit Card Sales
07.2007 - 12.2007

Job overview

  • Hosted informational seminars for potential customers to educate them about the benefits of our credit card offerings, generating interest in our products.
  • Connected customers with services based on individual needs and vendor capabilities.
  • Leveraged proven sales methods to increase revenue and surpass sales objectives.
  • Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.

HSBC Household Bank (Credit Cards), ICT Marketing Group

Outbound Credit Card Sales
06.2006 - 06.2007

Job overview

  • Increased credit card sales by effectively presenting product features and benefits to potential customers.
  • Set up appointments with potential and current customers to promote new products and services.
  • Prepared and demonstrated Credit Card features and benefits to address specific customer wants and needs.
  • Used CRM software to record customer interactions and track general sales activities for review and follow-up.
  • Leveraged deep knowledge and understanding of banking industry to handle customer inquiries with increasing complexity.

Jarman Shoes, SM Department Store

Brand Sales Supervisor
12.2004 - 12.2005

Job overview

  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Increased sales revenue through strategic account management and relationship building.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.

Education

Eveland Christian College
, Isabela, Philippines

Associate of Science from Associate In Computer Science
01.2001

University Overview

  • Completed Coursework: Associate in Computer Science, 2001
  • Professional Development Studies: networking, programming, database systems, and security., 2001

Skills

  • Special Needs Care
  • Medical office administration
  • Flexible Schedule
  • Daily living assistance
  • Product Merchandising
  • Adaptable and Flexible
  • Inventory Management
  • Deep product knowledge
  • Cash Handling
  • Product Recommendations
  • Clienteling techniques mastery
  • Visual Merchandising Proficiency

Training Certificates

  • TESDA: Receiving and Responding to Workplace Communication, 2020
  • GOOGLE DIGITAL GARAGE: The Fundamentals of Digital Marketing
  • Intermediate Makeup Certification, School of Fashion & Arts, Makati City, Philippines, Latest MAC trends SS2015

Cover Letter

Dear Sir/ Madam, 


Greetings!!! If your organization is seeking a skilled and talented employee, I am interested in expanding my professional horizons by seeking new challenges in the area of Customer Service, Sales, Document Controlling, Marketing or in any position that suits my qualifications. I am interested in a position with your company and have enclosed my CV and certificates for your review and perusal. As a team member of your organization, I can provide: - A Customer-Oriented and make sure that customers will have 109% customer service satisfaction. - Ability to persuade and make walk-in customers into sales if needed. - Efficiency, reliability, accuracy with work assigned, hardworking individual and can work with least supervision - Ability to work and adapt in a multicultural environment. - Maintains a high level of confidentiality and possesses the emotional maturity to work effectively - Knowledgeable in using MS Office (Excel, Word, Outlook, Powerpoint) - Good analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy - Problem solver and ability to a firefight in time of need - Strong leadership capabilities and the ability to work under deadlines - Energetic self-starter with strong communication skills and can work well independently or on a team - Can handle the multi-task job and can work under pressure - Maturity, honest, ability to look at challenges as opportunities Sir/ Madam, my objective is to have a little of your time where we can discuss how my talent, professionalism, and enthusiasm will add value to your operation. Thank you for your consideration. I look forward to having my interview with you soon. 


Sincerely yours, Khalil John L. Busa 

Contact No. +39 3476490606 

E-mail: kjbusa2082@gmail.com

Duties Responsibilities

  • Providing a professional environment with students in our learning institution.
  • Maintaining outstanding customer service per Company standards, processing sales quickly, accurately, and efficiently.
  • Providing a friendly environment, solid product knowledge, and all other aspects of customer service.
  • Present, sell and distribute new products, promotions, and in-store advertising
  • Researching organizations and individuals online (especially on social media) to identify new leads and potential new markets
  • Ensures total customer satisfaction so the great chance of endorsement to the customers is there.
  • Building a strong foundation with clients for better business growth.

Why Selected

My experiences have given me the confidence to be a self-starter and be a proactive team member. Highly motivated to set and achieve a high standard of performance. Intend to work for a progressive organization, which offers its employees opportunities for professional and personal development. A verifiable track record of success backed by impeccable references. Quickly grasp new ideas, concepts, and technologies and to develop practical solutions to complex problems and issues. Able to work well on your own initiative whilst demonstrating the organization and prioritization required to achieve deadlines and objectives. Fast learner, systematic, hardworking, and organized with a high standard of accuracy, flexible, and able to adopt a change to perform multi-tasks, matched with the ability to manage time efficiently and effectively. Enjoys being part of a successful and productive team and thrives in highly pressurized and challenging working environments.

Experience Analysis

15, QATAR, 5 years 11 months, PHILIPPINES, 11 years 9 months, Sales Training Specialist, Excellence Training Centre, Qatar, September 2019, PRESENT, Senior Sales Executive, Amouage Perfume/ Luxury Brand Trading, Qatar, November 2016, April 2019, Food Server / Kitchen Helper, Dream Tea Cafeteria Doha Qatar, Qatar, September 2015, November 2016, Subject Matter Expert, AT&T Uverse Blue/ VXI Global B.V., Philippines, May 2011, August 2015, Customer Service Representative, Orlando Sentinel/ APAC Customer Service INC., Philippines, January 2008, March 2011, Inbound Credit Card Sales, JP Morgan Chase Bank (Credit Cards), West Contact Services Inc., Philippines, July 2007, December 2007, Outbound Credit Card Sales, HSBC Household Bank (Credit Cards), ICT Marketing Group, Philippines, June 2006, June 2007, Brand Sales Supervisor, Jarman Shoes, SM Department Store, Philippines, December 2004, December 2005

Passport Expiry

07/15/2030

Personal Information

  • Passport Number: P5327808B
  • Date of Birth: 05/20/1982
  • Nationality: Filipino
  • Marital Status: Single

Disclaimer

I hereby declare that whatever information furnished above is true and correct to the best of my knowledge. Character References will be given upon request.

Languages

English
Advanced (C1)
Italian
Intermediate (B1)

Timeline

Caregiver

Sabrina Ferrara / Maddalena Di Fiore
06.2021 - 03.2024

Sales Training Specialist

Excellence Training Centre
09.2019 - 10.2020

Senior Sales Executive

Amouage Perfume/ Luxury Brand Trading
11.2015 - 04.2019

Subject Matter Expert

AT&T Uverse Blue/ VXI Global B.V.
05.2011 - 08.2015

Customer Service Representative

Orlando Sentinel/ APAC Customer Service INC.
01.2008 - 03.2011

Inbound Credit Card Sales

JP Morgan Chase Bank (Credit Cards), West Contact Services Inc.
07.2007 - 12.2007

Outbound Credit Card Sales

HSBC Household Bank (Credit Cards), ICT Marketing Group
06.2006 - 06.2007

Brand Sales Supervisor

Jarman Shoes, SM Department Store
12.2004 - 12.2005

Eveland Christian College

Associate of Science from Associate In Computer Science
Khalil John Busa