Khatija Robinson
Misterbianco
Summary
Enthusiastic and hardworking team member with a proven ability to effectively manage front desk operations, lead teams, and consistently deliver exceptional customer experiences in fast-paced environments. Highly skilled in documentation, clerical tasks, and managing schedules, with a strong background in digital marketing and social media management. Demonstrates adeptness in utilizing POS systems, driving sales, and maintaining high standards of professionalism. Committed to enhancing customer satisfaction and actively contributing to the success of any team. Dynamic and customer-focused professional with extensive experience in the hospitality, retail, and food service industries.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Clerk
Nex
01.2024 - Current
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Opened and closed store by balancing cash registers and receipts.
- Addressed customer inquiries and resolved issues promptly, resulting in positive feedback and increased trust.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Private Nanny
Self Employed
10.2021 - 04.2023
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Conducted regular safety checks and maintained a clean, hazard-free environment for the children at all times.
- Supported emotional growth by helping children navigate conflicts with empathy and understanding while teaching problem-solving skills.
Front Desk Receptionist
Hilton-San Diego, CA
07.2021 - 08.2021
- Efficiently checked guests in and out using POS systems.
- Acted as a concierge, providing guests with knowledge about San Diego attractions.
- Managed room rental paperwork with accuracy
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Shift Leader
HMO LLC-San Diego, CA
04.2020 - 07.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Promoted from Retail Associate to Shift Lead, managing up to $6,000 in retail sales.
- Oversaw staff schedules, breaks, and customer service.
- Headed social media management and daily sales targets
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
Cashier/Customer Service
Pei Wei Asian Kitchen-San Diego, CA
10.2019 - 12.2019
- Managed in-house, phone, and online orders with DoorDash and Postmates.
- Opened the restaurant, maintained cleanliness, and stocked inventory.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Cashier and Customer Service
Homestyle Hawaiian-Chula Vista, CA
08.2019 - 11.2019
- Handled cash operations, store opening/closing, and customer inquiries.
- Provided direct support to store owners and managed daily tasks
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Sales Demonstrator
Trolley Bag company-San Diego County, CA
01.2019 - 08.2019
- Demonstrated and pitched products across multiple store locations.
- Collaborated with store managers to enhance product visibility.
- Assisted customers in making informed purchasing decisions, leading to greater overall satisfaction.
- Maintained visually appealing displays that showcased products effectively and attracted potential buyers'' attention.
- Boosted sales revenue with persuasive communication and in-depth product knowledge.
- Built rapport with potential clients, resulting in increased customer loyalty and repeat business.
- Provided exceptional customer service, addressing concerns and questions promptly while maintaining a professional demeanor.
- Assisted customers in locating items, addressed questions and provided product samples.
- Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.
- Engaged consumers in stores, on sidewalks and at outdoor events to encourage product sampling.
- Prepared and delivered sleek and professional sales presentations to explain product benefits.
Sales Associate
Castle aura-San Diego, CA
09.2018 - 12.2018
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Achieved high customer satisfaction by maintaining a professional and friendly demeanor during sales interactions.
Team Member
Blaze Pizza-Fremont, CA
04.2018 - 09.2018
- I was employed as a team member and tasked with the duties of order taking, dough prep and press, and being a hostess
- Working as an order taker and building pizzas on the line took great skill with being knowledgeable about the ingredients and toppings, as well as the other food items on the menu
- The dough press took finesse and much skill to master and after a quick day of training I was able to get the handle of it while also being tasked with being a hostess and cleaning the dining area as well as restocking all beverages.
Cashier/Customer Service
The Cheesecake Factory-Palo Alto, CA
06.2017 - 04.2018
- Managed to-go orders and provided customer service, addressing guest inquiries and resolving issues promptly.
- Performed a variety of tasks, including cashiering, food running, and hosting, demonstrating adaptability in a fast-paced environment.
- Assisted with back-of-house operations, including food prep for fry and appetizers, and restocking inventory.
- Completed end-of-shift paperwork accurately, ensuring accountability for daily sales and honing organizational skills.
- Ensured timely food delivery for guest satisfaction, anticipating needs and working closely with kitchen staff.
- Developed strong relationships with team members through clear communication and collaboration, resulting in improved overall performance.
- Helped reduce wait times for customers by efficiently organizing food pickup from the kitchen to assigned server sections.
- Streamlined communication between the front of house and back of house teams by relaying important information about orders and dietary restrictions.
- Received consistent positive feedback from both guests and management on attentiveness and professionalism in fulfilling duties.
- Contributed to a positive work environment by maintaining a professional demeanor and assisting teammates as needed.
Cashier/Sales Associate
Dressbarn-Fremont, CA
08.2017 - 10.2017
- I was employed as a sales associate and was tasked with being a cashier, stylist, and setting up floor layouts
- When a customer would walk in the door I would immediately greet them and see what they needed help finding, most would need a dress for a special occasion and I would help the customer take some to try on and would overall help make them feel beautiful and confident in their purchase
- Often I would restock items on the sales floor and cleaned the dressing rooms so customers would have a very pleasant experience
- When working the cashier I would not only just scan items, but would need to input codes and assist with opening membership cards.
Server
Carlton Senior Living-Fremont, CA
06.2017 - 09.2017
- Here I was employed as a waitress in the dining room of this senior home complex
- I was tasked with taking orders, bringing the meals out to the tables, and assisting with the residents as needed
- Many of the residents were either deaf or blind and so I had to learn new ways to be able to communicate thoroughly with them
- Many also had special diets which had to be relayed to the cooks in the kitchen and so I was trained with that knowledge as well
- Along with working in the dining room, I was tasked with working in a little side cafe that was also in the complex
- My tasks there ranged from making sandwiches, baking cookies, and assisting residents with anything they needed
- Many days we were short-staffed so I would essentially need to be in two places at once and here I really perfected my time management skills and being very quick on my feet.
Store Associate
InNOut-Fremont, CA
10.2016 - 05.2017
- Provided excellent customer service in a fast-paced environment, handling guest inquiries and complaints effectively.
- Operated the point-of-sale (POS) system efficiently, managing transactions with accuracy.
- Developed strong time management and communication skills while working in a high-pressure setting.
- Contributed to a positive work environment, ensuring customer satisfaction and smooth daily operations.
- Accurately handled cash register transactions while providing excellent customer service.
- Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Handled high-pressure situations calmly during busy periods or equipment malfunctions, keeping operations running smoothly under challenging circumstances.
- Managed cash drawer responsibly, ensuring accurate daily accounting of funds received and disbursed.
- Improved operational efficiency by assisting with opening/closing tasks such as restocking supplies or cleaning equipment thoroughly after each shift.
Education
Associate's degree - Business
Ohlone College
06.2027
High school or equivalent - General Studies
Washington High School
Fremont, CA06.2016
Skills
Schedule Management, Team Management
Customer Service
Attention to Detail, Multitasking
Excellent Communication
Reception duties
Valid Driver's License
Invoice Processing
Document Management
Marketing
Professionalism
Certification
- Food handler certificate
- Driver's license
- Digital marketing certification
Additional Information
digital marketing certification
Assessments
Bartending, Proficient, 05/01/21
Timeline
Sales Clerk
Nex
01.2024 - Current
Private Nanny
Self Employed
10.2021 - 04.2023
Front Desk Receptionist
Hilton-San Diego, CA
07.2021 - 08.2021
Shift Leader
HMO LLC-San Diego, CA
04.2020 - 07.2021
Cashier/Customer Service
Pei Wei Asian Kitchen-San Diego, CA
10.2019 - 12.2019
Cashier and Customer Service
Homestyle Hawaiian-Chula Vista, CA
08.2019 - 11.2019
Sales Demonstrator
Trolley Bag company-San Diego County, CA
01.2019 - 08.2019
Sales Associate
Castle aura-San Diego, CA
09.2018 - 12.2018
Team Member
Blaze Pizza-Fremont, CA
04.2018 - 09.2018
Cashier/Sales Associate
Dressbarn-Fremont, CA
08.2017 - 10.2017
Cashier/Customer Service
The Cheesecake Factory-Palo Alto, CA
06.2017 - 04.2018
Server
Carlton Senior Living-Fremont, CA
06.2017 - 09.2017
Store Associate
InNOut-Fremont, CA
10.2016 - 05.2017
Associate's degree - Business
Ohlone College
High school or equivalent - General Studies
Washington High School
- Food handler certificate
- Driver's license
- Digital marketing certification
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