Summary
Overview
Work History
Education
Skills
Languages
PERSONAL INFORMATION
Timeline
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Khouloud Allali

Khouloud Allali

Dubai

Summary

A driven and detail-oriented professional with extensive experience across various sectors including banking, telecommunication, and business set up consulting. Proven ability to adapt and excel in dynamic environments, leveraging a strong skill set to drive results and deliver exceptional service. Adept at building relationships, managing complex tasks, and contributing to team success. Committed to continuous learning and professional growth.

Overview

6
6
years of professional experience

Work History

Sales Coordinator

Set Hub
Dubai
01.2024 - Current
  • Qualifying leads through calling, referrals and other methods.
  • Managing the preparation of detailed proposals and quotations for prospective clients.
  • Supporting sales team members to drive growth and development.
  • Utilizing CRM software tools to track leads, manage accounts, and document conversations.

Underwriting Sr. Analyst

Depository Trust & Clearing Corporation
Tampa
11.2022 - 07.2023
  • Executed underwriting eligibility of domestic and international securities, including but not limited to: Corporate and Municipal equities, debts, and derivatives, along with other financial products through DTCC system infrastructure into the global markets
  • Performed all functions related to making securities eligible, closing issuances and other tasks related to eligibility
  • Played a pivotal role in conducting comprehensive portfolio assessments, ensuring alignment with regulatory standards and contributing to the overall risk management framework.

Credit Assistance Specialist

Bank of America
Tampa
06.2020 - 08.2022
  • Conducted outreach to delinquent or high-risk customers to secure payment and determine reason for delinquency on active or inactive loan, deposit and/or credit card accounts
  • Negotiated repayment plans on outstanding debt that benefited both the client and lender
  • Worked with customers in a positive and professional manner to establish full balance repayment plans and settlements
  • Continuously updated knowledge of collection regulations, ensuring adherence to compliance guidelines and industry standards
  • Recognized as 'Employee of the Month' for exceptional performance in February and March.

Team Lead

Computer Generated Solutions
Tampa
01.2018 - 12.2019
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Monitored team performance against targets, taking corrective action where necessary.
  • Trained new staff in relevant processes and procedures.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Collaborated with management team to implement new work procedures or policies.

Education

Masters of Business Administration -

Florida International University
01.2022

Bachelor of Science -

University of South Florida
01.2018

Skills

  • Lead Qualifying
  • Business Development
  • CRM proficiency
  • Payment Processing
  • Credit Extension Negotiation
  • Complaint resolution
  • Talent Acquisition
  • Coaching and Mentoring
  • Proposal Development
  • Sales

Languages

Arabic
First Language
English
Proficient (C2)
C2
French
Intermediate (B1)
B1

PERSONAL INFORMATION

  • Nationality - American
  • DOB - 10/09/1995
  • Marital Status - Single
  • Visa - Work visa

Timeline

Sales Coordinator

Set Hub
01.2024 - Current

Underwriting Sr. Analyst

Depository Trust & Clearing Corporation
11.2022 - 07.2023

Credit Assistance Specialist

Bank of America
06.2020 - 08.2022

Team Lead

Computer Generated Solutions
01.2018 - 12.2019

Masters of Business Administration -

Florida International University

Bachelor of Science -

University of South Florida

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Khouloud Allali