Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
Generic

Khrystyna Sokyrka

Prato

Summary

Responsible and energetic candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational time managing and passenger's care. Proficient in responding to emergency situations remaining cool.

Overview

5
5
years of professional experience

Work History

Senior Cabin Crew Member

Volotea
05.2023 - Current
  • Enhanced passenger satisfaction by consistently providing exceptional service and addressing individual needs.
  • Reduced customer complaints by effectively resolving conflicts and escalating issues when necessary.
  • Maintained strict adherence to safety regulations, ensuring the well-being of passengers and crew members during flights.
  • Improved overall cabin efficiency through meticulous attention to detail in pre-flight preparations and post-flight tasks.

Flight Attendant

Volotea
06.2019 - Current
  • Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance
  • Resolved passenger situations during flight involving unruly passengers and medical emergencies
  • Answered passengers' questions and provided solutions to issues arising during flights
  • Respect, friendliness and willingness to help wherever needed.

Administrative Assistant

Università Di Padova
01.2023 - 02.2023
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.

Front Office Receptionist

Ente provinciale per il turismo di Caserta - Provincial Authority of Caserta for tourism
11.2018 - 12.2018
  • Curricular traineeship of 150 hours
  • Management of emails and website
  • Reception of Italian and foreign tourists
  • Administration of works in hard copy for the distribution of information about provincial land
  • Production of informational materials in different languages
  • Use of assessment questionnaire.

Education

Linguistic and cultural mediation -

Università degli studi di Napoli L'Orientale

Culture, Education and Global Societies -

Università degli studi di Padova

Taalunie -

University of Salamanca

Istituto Don Gnocchi -

01.2015

Skills

  • Marked predisposition of interpersonal communication skills
  • Adaptation to stressful and challenging situations
  • Positive interaction in a multicultural and multilingual environment
  • Problem solving and active listening

Personal Information

  • Date of Birth: 03/07/96
  • Nationality: Italian

Languages

English
Advanced (C1)
Spanish
Beginner (A1)
French
Beginner (A1)
Ukrainian
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)
Russian
Intermediate (B1)
Dutch
Beginner (A1)

Timeline

Senior Cabin Crew Member

Volotea
05.2023 - Current

Administrative Assistant

Università Di Padova
01.2023 - 02.2023

Flight Attendant

Volotea
06.2019 - Current

Front Office Receptionist

Ente provinciale per il turismo di Caserta - Provincial Authority of Caserta for tourism
11.2018 - 12.2018

Linguistic and cultural mediation -

Università degli studi di Napoli L'Orientale

Culture, Education and Global Societies -

Università degli studi di Padova

Taalunie -

University of Salamanca

Istituto Don Gnocchi -

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Khrystyna Sokyrka