KIMBERLY OBIANO
Milan
Summary
Dynamic professional with a proven track record in different jobs, enhancing customer satisfaction and loyalty through exceptional service. Skilled in cash handling and fluent in multiple languages, I excel in fast-paced environments, fostering team collaboration and driving sales growth. Demonstrated ability to adapt, solve problems, and significantly improve customer experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Barista
Frankly Bubbletea & Coffee
Milan
04.2023 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Helped management keep adequate supply on hand by notifying of shortages.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Explained beverage preparation and offered samples to help customers choose ideal items.
Sales Person
Euromania
Milan
02.2021 - 03.2023
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Logged reports, expenses, receipts, and sales in company database.
- Expanded customer base through targeted prospecting and networking efforts.
- Located merchandise across various stores to address customer needs.
- Coached new hires on sales techniques, contributing to their development as successful team members.
- Spearheaded initiatives to improve internal communication within the sales team, fostering collaboration and sharing best practices.
Education
Bachelor of Arts - Language Interpretation And Translation
University Institute For Modern Languages (IULM)
Milan, Italy09.2025
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Active listener
- Adaptive and creative
- Excellent memory
- Fluent in English, Italian, Spanish, German, French, Chinese
- Product displays
- Time Management
- Attention to Detail
- Adaptable and Flexible
- Problem-Solving
- Reliable and Dependable
Languages
Italian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Spanish
Upper intermediate (B2)
German
Upper intermediate (B2)
French
Elementary (A2)
Chinese (Mandarin)
Intermediate (B1)
Timeline
Barista
Frankly Bubbletea & Coffee
04.2023 - Current
Sales Person
Euromania
02.2021 - 03.2023
Bachelor of Arts - Language Interpretation And Translation
University Institute For Modern Languages (IULM)