Kingsley Irunegbo
Rome
Summary
Dynamic Customer Service Representative with a proven track record. Skilled in fostering strong customer relationships and leveraging data-driven insights for improved service delivery.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Dannon Investment and Management Consultancy Limit
08.2024 - 02.2025
- Successfully managed high-pressure situations with professionalism, achieving mutually beneficial outcomes for customers and the company.
- Addressed customer complaints with empathy, fostering loyalty and retaining high-priority customers.
- Responded promptly to customer questions about products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Improved resolution time with effective problem-solving for customer complaints.
Customer Support Officer
Prag Logistics
01.2020 - 05.2022
- Contributed positively to the organization's online reputation by promptly addressing negative reviews or comments from dissatisfied customers.
- Utilized data-driven insights to identify patterns in customer inquiries, allowing for more effective resource allocation within the support team.
- Exceeded performance targets consistently by adopting a proactive approach toward addressing client concerns before escalation was necessary.
- Developed strong relationships with key clientele, leading to increased repeat business and referrals.
- Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions.
- Collected customer information and analyzed customer needs to recommend potential products or services.
Education
Master of Arts - Philosophy
Pontifical Urban University
Rome, Italy06-2024
Bachelor of Arts - Philosophy
Pontifical Urban University
Rome06-2018
Skills
- Critical thinking
- Data entry
- Customer relations
- Professional telephone demeanor
- Appointment scheduling
- De-escalation techniques
- Live chat support
- CRM software proficiency
Languages
English
Bilingual or Proficient (C2)
Italian
Upper intermediate (B2)
Timeline
Customer Service Representative
Dannon Investment and Management Consultancy Limit
08.2024 - 02.2025
Customer Support Officer
Prag Logistics
01.2020 - 05.2022
Master of Arts - Philosophy
Pontifical Urban University
Bachelor of Arts - Philosophy
Pontifical Urban University
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