Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Codice Fiscale
Certification
Timeline
BusinessAnalyst
Kirsys Awilda Capellan

Kirsys Awilda Capellan

Language Specialist
MonteVarchi,AR

Summary

Highly prepared candidate with fluency in English, Spanish, and Italian. Substantial experience in customer service, education, and healthcare. Distinct skills and extensive background make a strong fit for positions with an international focus. Excels at handling challenges and delivering exceptional service with composure and cultural sensitivity.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Technical Support Engineer

Tigo Energy Italy Srl
06.2023 - 05.2024
  • Technical support
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.

Associated teacher IGCSE Math and Natural science curriculums

Licei Giovanni da San Giovanni
09.2020 - 01.2022

English Teacher

  • Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.

English Teacher

Helen Doron Learning Centre; La Margherita Srl
09.2015 - 12.2020

English Teacher

  • Developed innovative lesson plans to engage students in English language learning.
  • Created and implemented activities to foster critical thinking skills of students.

Editorial Intern

Firenze University Press / LABORATORIO EDITORIALE OPEN ACCESS
03.2013 - 04.2014
  • Enhanced editorial content by proofreading and editing articles for grammar, style, and clarity.
  • Assisted editors with final proofreading and layout.
  • Collaborated with fellow interns on special projects, resulting in improved workflow efficiency and increased knowledge sharing.

Spanish / English Medical interpreter

Brigham and Women's Hospital
01.2009 - 01.2011
  • Maintained strict confidentiality
  • Followed ethical codes to protect confidentiality of patient medical information.
  • Supported healthcare professionals in delivering accurate diagnoses by effectively interpreting detailed medical histories from non-English speaking patients.

Transplant Data Manager/coordinator

Beth Israel Deaconess Medical Centre
05.2007 - 01.2011
  • Reviewed source documents and listings to compile resources for identifying and correcting data allocation issues.
  • Collaborated with cross-functional teams to identify data requirements and ensure proper integration within the system.
  • Trained team members in best practices for data handling, improving overall productivity and data integrity.

Transplant Medical assistant

Beth Israel Deaconess Medical Centre
05.2004 - 05.2007
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

Emergency Care Assistant

Brigham and Women's Hospital
08.1999 - 04.2004
  • Demonstrated quick decision-making skills under pressure while prioritizing tasks efficiently during high-intensity scenarios.
  • Promoted patient trust by maintaining confidentiality when handling sensitive personal information during medical transports.
  • Assisted in transferring patients between facilities safely, ensuring proper positioning and securing of individuals on stretchers.

Education

Masters Degree - MBA

E-Campus University
Arezzo
08-2025

Bachelor of Arts - Language Literature and Intercultural Studies

Universita Degli Studi Di Firenze
Firenze
02.2018

Associate of Science - Spanish/English Medical Interpreter

Cambridge College
Boston, MA
07.2008

Bachelor of Science - Emergency Medicine

Westover Job-Corp USA Department of Labour
Springfield, MA
07.2001

Skills

  • Customer Technical Support
  • Knowledge of PV
  • Computer Literacy
  • Proficient in Microsoft Office
  • Zendesk
  • Effective Communication
  • Effective Time Management
  • Medical terminology
  • Bilingual Translation Services
  • Effective Communication Interpretation
  • Effective Resource Allocation
  • Analytical Problem Solving
  • Proficient Computer Skill
  • Analytical Thinking
  • Ethical Professionalism
  • Collaborative Teamwork
  • Detail-Oriented Mindset
  • Optimistic Outlook

Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)

Personal Information

  • Date of Birth: 03/08/76
  • Gender: Female
  • Nationality: USA

Codice Fiscale

CPLKSY76M43Z505R

Certification

TEFL certified

Timeline

Technical Support Engineer

Tigo Energy Italy Srl
06.2023 - 05.2024

Associated teacher IGCSE Math and Natural science curriculums

Licei Giovanni da San Giovanni
09.2020 - 01.2022

English Teacher

Helen Doron Learning Centre; La Margherita Srl
09.2015 - 12.2020

Editorial Intern

Firenze University Press / LABORATORIO EDITORIALE OPEN ACCESS
03.2013 - 04.2014

Spanish / English Medical interpreter

Brigham and Women's Hospital
01.2009 - 01.2011

Transplant Data Manager/coordinator

Beth Israel Deaconess Medical Centre
05.2007 - 01.2011

Transplant Medical assistant

Beth Israel Deaconess Medical Centre
05.2004 - 05.2007

Emergency Care Assistant

Brigham and Women's Hospital
08.1999 - 04.2004

TEFL certified

Masters Degree - MBA

E-Campus University

Bachelor of Arts - Language Literature and Intercultural Studies

Universita Degli Studi Di Firenze

Associate of Science - Spanish/English Medical Interpreter

Cambridge College

Bachelor of Science - Emergency Medicine

Westover Job-Corp USA Department of Labour
Kirsys Awilda CapellanLanguage Specialist