Kitti Fonagy

I offer specialized project management and consulting services as an independent contractor to companies of all sizes. I take pride in crafting tailored solutions that meet the unique requirements of each organization, while consistently maintaining a holistic approach that ensures seamless alignment with their strategic vision, encompassing the following key areas:

• End-to-end project management: Managing complex or cross-functional projects across all project phases.
• Managing business growth and global expansion: Assisting businesses in navigating the challenges of business expansion, providing comprehensive market analysis, localization strategies, talent management, and operational optimization.
• Operations: Optimizing business processes to drive consistency, resolve complexity, and increase effectiveness.
• Client management and Customer service: Building and nurturing strong customer relationships and partnerships while enhancing customer operations for improved experiences. Managing customer service teams.
• Contract negotiation & management: Having a strong legal background, I ensure that my clients secure favorable terms and maintain fruitful relationships with their partners.
  
  

Wittur Group is a worldwide leading producer and supplier of elevator components. I led the establishment of a new manufacturing area dedicated to producing commercial and make-to-order spare parts. This involved conducting technical feasibility analyses, assessing capacity, analyzing the supply chain, and designing and implementing processes and material flows.

• I effectively coordinated the efforts of various departments, including Manufacturing, IT, Logistics, Purchasing, Engineering, and Finance, to guarantee the success of the project and ensure client satisfaction.
• As the primary point of contact for all stakeholders, I held the responsibility for project and production tracking, proactive risk management, process development, and reporting.
• Additionally, I took charge of managing the Customer Service teams, overseeing order processing, and aftersales support. Moreover, I coordinated project-based services and served as the initial point of contact for clients in this segment.

Impact Leisure is a European tour operator with operations in 5 countries. I played a key role in driving business growth and enhancing customer satisfaction by developing and executing strategies and managing multiple projects. This involved a wide range of responsibilities, including sales management, business development, marketing, and customer relationship management.

• Conducted comprehensive market research and analysis to identify lucrative commercial opportunities.
• Identified and evaluated new markets and potential business opportunities, formulated market entry strategies, and built strategic partnerships and alliances. Created and implemented new offerings to boost sales and expand revenue streams.
• As a customer service manager, my focus was on enhancing customer satisfaction and efficiently resolving issues. I implemented various process changes aimed at improving both efficiency and customer satisfaction.

Distrelec Group is Europe’s leading distributor in the field of Electronics, Automation, Maintenance and Measurement. In my role, I delivered comprehensive customer support to both internal and external customers.

• I actively sought out and identified new business opportunities while effectively managing and addressing customer complaints.
• I assisted customers in resolving account and service-related issues.
• Telesales was also part of my responsibilities, allowing me to promote and sell products or services over the phone.
• I coordinated account managers, ensuring smooth collaboration and maximizing customer satisfaction.

I was leading the global expansion of an international coffee chain and doubled the number of stores in just 2 years, managing the opening of 15 stores across 5 different countries.

• My responsibilities included managing the localization process to ensure seamless adaptation of the company's operations to meet the specific requirements of each new market.
• Furthermore, I oversaw the day-to-day activities for both company-owned and franchised stores. This encompassed financial planning and control, developing key performance indicators (KPIs), and measuring overall performance. In addition, I provided strategic recommendations to foster and support the desired growth of the company.