Klaitu Richards
Bowie
Summary
Accomplished System Administrator and Information Systems Technician with a proven track record in the Military, enhancing system efficiency and user satisfaction through expert deployment of technical support and system upgrades. Specializes in Windows administration and fostering strong client relationships, achieving significant improvements in system reliability and security. Driven Systems Administrator with 20 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.
Overview
20
20
years of professional experience
1
1
Certification
Work History
System Administrator
Military
10.2012 - Current
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Provisioned new software and hardware for use, following established security policies.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
Information Systems Technician
Military
02.2004 - 10.2012
- Led troubleshooting efforts for complex technical issues, resulting in faster resolution times for end users.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Streamlined helpdesk processes, enhancing end-user satisfaction rates while reducing response times for support requests.
- Fostered a culture of continuous improvement within the IT department through ongoing evaluation of workflows, procedures, and technology utilization.
Education
No Degree - Cyber Security Operations
University of Maryland Global Campus
Online05.2025
Associate of Arts - General Studies
University of Maryland Global Campus
Online05.2024
Skills
- System Upgrades
- System monitoring
- Technical Support
- System updates
- Windows administration
- Desktop troubleshooting
- Server Management
- Network Troubleshooting
- Hardware and software installation
- IT Documentation
- Patch management
- Configuration Management
Certification
- Project Management Professional 2024
- COMPTIA Advanced Security Practitioner 2019
- Security Plus 2008
Timeline
System Administrator
Military
10.2012 - Current
Information Systems Technician
Military
02.2004 - 10.2012
No Degree - Cyber Security Operations
University of Maryland Global Campus
Associate of Arts - General Studies
University of Maryland Global Campus
Similar Profiles
ROLLIN VOLKMERROLLIN VOLKMER
15U (Aircraft Mechanic) at Military15U (Aircraft Mechanic) at Military
Anthony AvilaAnthony Avila
National Guard at MilitaryNational Guard at Military
Taheem McGeeTaheem McGee
Machinist Mate at MilitaryMachinist Mate at Military
Christopher BehreandtChristopher Behreandt
Equipment Operator at MilitaryEquipment Operator at Military
Deanna FraserDeanna Fraser
Early Childhood Educator Title 1 School at Prince George County Public SchoolEarly Childhood Educator Title 1 School at Prince George County Public School