Klara Shypheja
Milan
Profilo professionale
Detail-oriented Customer Success and Operations professional with multinational experience in the U.S. and Italy. Strong background in project coordination, client retention, KPI tracking, operational execution, and cross-functional collaboration. Proven ability to support complex B2B and B2C client accounts, manage workflows, ensure compliance, and contribute to data-informed decisions in fast-paced environments. Fluent in English and Italian; experienced in international and cross-border operations.
Panoramica
7
7
years of professional experience
1
1
Certification
Esperienza lavorativa
Customer Success Manager
Aumcore LLC
New York
2023.01 - ad oggi
- Cultivated and managed strategic client relationships, serving as the primary advisor to key accounts, driving retention, growth, and alignment with business objectives while maintaining strict confidentiality.
- Coordinated client onboarding, ongoing account support, and adoption processes, partnering with internal teams to ensure alignment with client objectives.
- Supported revenue tracking, budget monitoring, forecasting inputs, and executive-level reporting, contributing to informed commercial decisions.
- Led project coordination and operational execution across multiple client initiatives, ensuring timelines, deliverables, and quality standards were met.
- Collaborated cross-functionally with operations, creative, sales, and tech teams to streamline workflows and improve delivery efficiency by 20%.
- Analyzed campaign performance, client engagement metrics, and market trends to support upsell and expansion opportunities.
- Oversaw contract renewals, preparing supporting documentation, risk assessments, and performance summaries.
- Ensured adherence to internal controls, compliance requirements, documentation standards, and approval workflows.
- Coordinated scheduling, travel logistics, payroll inputs, and administrative operations, supporting international activities and executive needs.
- Acted as a reliable operational partner during high-volume periods, balancing multiple priorities and deadlines.
Assistant Manager
Nobu Fifty-Seven
New York
2018.07 - 2022.12
- Coordinated daily operations and team execution in a high-volume, luxury hospitality environment, ensuring service excellence and consistency.
- Led daily briefings and performance alignment, tracking KPIs and addressing operational issues in real time.
- Developed and maintained strong relationships with high-profile guests and regular guests, ensuring discretion and a personalized experience.
- Supervised and trained staff while planning and managing shifts, enhancing productivity, team cohesion, and service quality, ensuring optimal coverage during peak periods.
- Supported planning and execution of exclusive events, ensuring attention to detail, cross-functional coordination, and successful outcomes.
- Managed administrative and back-office processes, including reporting, documentation updates, and attendance tracking.
Account Manager
Alba Trasporti
2016.01 - 2018.12
- Streamlined logistics operations to increase efficiency while maintaining high quality standards.
- Managed local and international shipments, achieving consistent on-time and secure deliveries.
- Held regular client meetings to assess performance, resolve concerns, and uncover growth opportunities.
- Enhanced operational workflows by leveraging transportation analysis tools and updating tracking systems.
- Collaborated with internal teams, suppliers, and equipment managers to implement cost optimization initiatives.
- Ensured compliance with state and federal transportation regulations and documentation requirements.
- Supported recruitment, onboarding, and training programs, accelerating team integration and performance.
Tirocinio
Centro Direzionale Ospedaliero di Massa-Carrara
2016.05 - 2016.08
- Developed in-depth knowledge of healthcare management and financials, enabling informed decision-making on key projects.
- Analyzed documentation during the planning phase, enhancing project accuracy and reducing planning errors.
- Prepared daily strategy reports, providing timely updates that improved response time to specific conditions.
- Collaborated with department heads to gather operational data and align priorities across administrative teams.
- Conducted benchmarking research on regional healthcare facilities to support quality improvement efforts.
Istruzione
Master's Degree - Strategy, Management and Control
Università di Pisa
Bachelor's Degree - Business Administration – General Management
Università di Pisa
Competenze
Business Support
Office Management
Executive Assistance
Board and C-Level Coordination
Project and Operations Coordination
Human Resources Onboarding
Vendor Management
Budget Monitoring
Reporting
KPI Analysis
Event and Meeting Planning
Travel and Calendar Management
Cross-functional Collaboration
Problem-solving
Prioritization
Precision and attention to detail
Operational Autonomy
Proactive
Confidentiality
Time Management
Effective Communication
Flexibility
Multi-Tasking
Attention to detail
Microsoft 365
Google Workspace
PowerPoint
Asana
Basecamp
HubSpot
Zoho CRM
ZoomInfo
WordPress
Klaviyo
DocuSign
Gestione Ufficio
Assistenza Esecutiva
Coordinamento Consiglio di Amministrazione e Livello C
Coordinamento Progetti e Operazioni
Inserimento Risorse Umane
Gestione Fornitori
Monitoraggio Budget
Reporting
Analisi KPI
Pianificazione Eventi e Riunioni
Gestione Viaggi e Calendari
Collaborazione Interfunzionale
Problem-solving
Prioritizzazione
Precisione e attenzione ai dettagli
Autonomia operativa
Proattiva
Riservatezza
Time Management
Comunicazione efficace
Flessibilità
Multi Tasking
Attenzione ai dettagli
Microsoft 365
Google Workspace
PowerPoint
Asana
Basecamp
HubSpot
Zoho CRM
ZoomInfo
WordPress
Klaviyo
DocuSign
Certificazioni
Management of Fashion and Luxury Companies – Università Bocconi
Languages
Italian, Albanian, English
Madrelingua
Spagnolo
Base
A2
Cronologia
Customer Success Manager
Aumcore LLC
2023.01 - ad oggi
Assistant Manager
Nobu Fifty-Seven
2018.07 - 2022.12
Tirocinio
Centro Direzionale Ospedaliero di Massa-Carrara
2016.05 - 2016.08
Account Manager
Alba Trasporti
2016.01 - 2018.12
Master's Degree - Strategy, Management and Control
Università di Pisa
Bachelor's Degree - Business Administration – General Management
Università di Pisa