Results-oriented writing professional with experience preparing concise and accurate technical documents. Expert at delivering high-quality work within tight deadlines. Talented individual collaborates with cross-functional teams for accuracy and clarity of technical content.
Strong experience with structured and unstructured authoring for Software development, Hardware, Medical device, Oil&Gas, Financial, Marine and Offshore applications.
Overview
34
34
years of professional experience
Work History
Senior Technical Writer
Vast Data
04.2022 - Current
Created User Guides, Admin Guides, CLI Reference Guides and API documentation, drafted white papers and other technical documents to complete packages.
Created continuous improvement initiatives within the documentation team, resulting in more streamlined processes and higher-quality outputs.
Received recognition from company leadership for excellence in delivering high-quality documentation under tight deadlines.
Optimized internal knowledge base by reorganizing existing articles and adding new content to address common questions or issues raised by employees.
Senior Technical Writer
Moodys Analytics
01.2022 - 03.2022
Created release notes, edited, and wrote installation, administration, and user guides for insurance analysis software. Used automation pipelines for document versioning and publishing. The document versioning used GitHub.
Used rapid learning skills to deliver high volume output in a short timeframe.
Delivered large volumes of documentation within challenging deadlines.
Senior Technical Writer
RamBase
04.2020 - 01.2022
Researched, wrote, edited, and published user information for the RamBase ERP SaaS, consisting of User guides, Release notes, FAQs etc.
Maintained and applied style guides and writing guidelines in an Agile environment using the documentation-as-code methodology to create accurate and highly usable documentation in parallel with software development using Jira.
Used XML markup to create topic-based content in the Paligo CCMS. Created and managed release messages, pre-release, and webinar announcements to release user information at key milestones in the development lifecycle.
Documented the RamBase API on the API portal.
Senior Technical Writer and Scrum Master
Volvo Cars
11.2019 - 02.2020
Responsible for creating large-scale change in the HP SDK knowledge portal for the Core Systems Platform (CSP).
Scrum Master for a development team consisting of C++ and Python developers, creating API and SDK for applications written for embedded Linux environments.
Used docs-as-code publishing pipeline with markdown authoring, and GitHub for version control.
Operations and Delivery
Iterative Knowledge Solutions
01.2014 - 08.2019
Business Strategy and Financial Management, Operations and Delivery Management, Customer Relationships, Technical Documentation, Elearning.
Hired and built a team of Structured Authors and Illustrators for a pilot project to convert Toyota's legacy Owner's Manuals to DITA. The project comprised information architecture to align with Toyota's business requirements and reuse cases.
Built and led a team of 20 Structured Technical Communicators and Illustrators for a major aerospace legacy conversion project from print and PDF to S1000D for a defense customer.
Hired and led a team of five engineers, taught, mentored, and guided them into a cohesive technical communication team working on Operation and Maintenance Manuals, Installation Guides, and Illustrated Spare Parts Lists for one of the world's leading manufacturers of CNC machines, ACE Micromatic.
Created Usability tests for various technical content to measure readability, comprehensibility and other UX factors.
Created Elearning modules for TVS Brakes India using Articulate 360, which was uploaded to the company LMS.
Used Madcap Flare extensively to create documentation projects and localize the output for various locales.
Technical Communicator
North Atlantic Drilling
06.2013 - 09.2013
Provided Technical Documentation and Information support for the West Alpha Rig Winterization Program.
Provisioned highly time-sensitive information according to Norwegian and international Oil&Gas regulations.
User Information Specialist
Laerdal Medical
02.2013 - 05.2013
Successfully delivered documentation upgrades and revisions for the Laerdal Medical product range, comprising hardware and software.
Planned to maximize the documentation quality while minimizing costs.
Liaised with the key stakeholders such as Documentation, R&D, Production and Regulatory teams to elicit content and ensure regulatory compliance.
Produced high quality product information deliverables and IQ, OQ, and PQ within tight deadlines.
Project Manager
Rolls-Royce Marine
06.2012 - 12.2012
Managed contracts and delivery projects for Rolls-Royce Auxiliary Propulsion units.
Interfaced with the Finance, Supply Chain, Production, Manufacturing, Planning and Delivery teams to ensure timely delivery to the customer.
Created and managed project parameters in ERP systems such as SAP and BaaN.
Created monthly and weekly reports for the Business Unit.
Interfaced with customers to resolve technical problems and other issues, provided information in a timely manner to ensure the customer understood and used the products effectively.
Drove and managed engineering change within the project.
Information Project Manager
Lionbridge Norway A/S
09.2011 - 06.2012
Managed the conversion of all Rolls-Royce Marine product information into S1000D/Shipdex.
Used Product Data Management applications such as BaaN and Teamcenter to analyze the product makeup and the engineering numbering systems to create the product breakdown SNS.
Created the Data Module List (DML) to analyze product information requirements.
Quality Assurance and Quality control.
Managing the project resourcing and costs.
Used XML-based authoring tools to generate S1000D-conformant data modules.
Validated the converted information artifacts for conformance with the Business Rules and the Specification.
Successfully delivered the pilot project ahead of schedule.
Technical Communicator
Various Roles
11.1990 - 04.2011
Created information systems for Floating Production and Storage Offshore (FPSO). Managed rapidly shifting project timelines and completion schedules.
Analyzed engineering information to create information packages and LCI modules for vessel systems. Used MS Dynamix databases for information archival and control.
Various contract roles, including 1.5 Years at Kongsberg Maritime and 1 year at Elekta AS.
Successfully completed researching and writing the KChief 700 Product Information Manual.
Successfully completed the User Information Manual for ERGO++ Treatment Planning Software, DMLC IV Multileaf Collimator and the Physics Preparation Guide.
Designed and created the Application Guide for all liquid cooled generators for Cummins Power Generation.
Education
Master of Arts - Technical And Scientific Communication
Sheffield Hallam
UK
10.2014
Postgraduate Certificate - Technical Communication - Technical And Scientific Communication
University of Portsmouth
UK
03.2010
Certificate Course in Technical Writing - Technical Writing
Yeda School of Business
05.1993
Skills
Editing and proofreading
Effective writing
Document Formatting
Instruction writing
Description writing
API and SDK documentation
Editing
Collaborative Writing
Technical editing
Content Strategy Development
Agile Methodology
Process Documentation
Visual Communication
Documentation Management
Graphics Creation
Scrum Framework
CMS management
Template Design
Usability Testing
DITA and CCMS
S1000D and CSDB
XML and SGML
Markdown
Madcap Flare
FrameMaker
Adobe InDesign
Adobe Illustrator
Adobe Photoshop
Articulate 360
Jira and Confluence
Timeline
Senior Technical Writer
Vast Data
04.2022 - Current
Senior Technical Writer
Moodys Analytics
01.2022 - 03.2022
Senior Technical Writer
RamBase
04.2020 - 01.2022
Senior Technical Writer and Scrum Master
Volvo Cars
11.2019 - 02.2020
Operations and Delivery
Iterative Knowledge Solutions
01.2014 - 08.2019
Technical Communicator
North Atlantic Drilling
06.2013 - 09.2013
User Information Specialist
Laerdal Medical
02.2013 - 05.2013
Project Manager
Rolls-Royce Marine
06.2012 - 12.2012
Information Project Manager
Lionbridge Norway A/S
09.2011 - 06.2012
Technical Communicator
Various Roles
11.1990 - 04.2011
Master of Arts - Technical And Scientific Communication
Sheffield Hallam
Postgraduate Certificate - Technical Communication - Technical And Scientific Communication
University of Portsmouth
Certificate Course in Technical Writing - Technical Writing
Yeda School of Business
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